EXECUTIVE, ECO WORLD RESIDENCE CLUB

EcoWorld Development Group; Johor; On-site; MYR 36,000 - 48,000; Full time

Job summary

EcoWorld Development Group is seeking an Executive for the Eco World Residence Club in Johor. This role entails delivering exceptional customer service while managing administrative operations.

The successful candidate will oversee the defect rectification process, coordinate with teams, and ensure customer feedback is addressed effectively. A degree in Business or equivalent and minimum 2 years in customer service are essential.

Join a dynamic team where your commitment to customer satisfaction is key to operational success.

Qualifications

• Minimum 2 years’ experience in customer service/hospitality field.
• Strong organizational and communication abilities with proactive customer service orientation.
• Knowledge of defect and complaint management processes.

Responsibilities

• Administer the vacant possession process and oversee defect rectifications.
• Handle customer feedback and ensure services are delivered in line with standards.
• Coordinate with teams and contractors to ensure timely defect resolution.

Skills

Customer Communication

Operational Execution

Problem-Solving

Organizational Abilities

Education

Degree/Diploma in Business Studies, Administration, Management

Tools

Defect Management System

Customer Feedback Analysis Tools

Job description

## EXECUTIVE, ECO WORLD RESIDENCE CLUBApplylocations: Iskandar Malaysiatime type: Full timeposted on: Posted Yesterdaytime left to apply: End Date: August 31, 2026 (30+ days left to apply)job requisition id: JR100838**It's fun to work in a company where people truly BELIEVE in what they're doing!**Deliver customer service in line with Eco World Class service standards and handle administrative operations to provide office support, ensuring smooth operations and a conducive working environment.**Role Summary:** Administer the vacant possession process, oversee defect rectifications, manage customer feedback, and ensure services are delivered in line with Eco World Class standards. **Key Outcomes:** • Operational Efficiency: Ensure smooth transition during handing over processes. • Customer Resolution: Attend and resolve customer feedback effectively. • Team Collaboration: Coordinate with internal teams and contractors to ensure timely defect rectification. • Documentation Compliance: Maintain accurate reports and defect rectification records. **Key Responsibilities:** **Support to Customer Service Operations** • Implements handing over processes and building defect management activities in accordance with Eco World SOPs. • Supports smooth operational flow across developments through efficient task execution. • Collaborates with internal departments and contractors to ensure completion of defect works on time. **Defect & Complaint Management** • Addresses customer feedback professionally and proposes solutions aligned with service standards. • Implements effective follow-up measures to ensure prompt closure of complaints. • Reviews complaint trends and supports continuous service improvement initiatives. **Team Coordination & Delegation** • Supports the team by following up on task completion related to operations and defect management. • Assists in compiling reports and updates to assist managers in evaluating operational efficiency. • Participates in training sessions and operational reviews to maintain consistent service delivery. **Community Maintenance & Security** • Coordinates with maintenance and security teams to achieve operational standards efficiently. • Liaises with system vendors to review system functionality and address setbacks proactively. **Reporting & Documentation** • Prepares and follows up on documentation, reports, and photographic records for defect management. • Ensures timely submission of reports and documentation as per Eco World SOPs. • Maintains accurate records for tracking operational and customer service activities. **Core Competencies & Technical Expertise:** **Technical Competencies** • Defect & Complaint Management – Expedites complaint handling and feedback resolution. • Customer Communication – Communicates solutions and updates customers proactively. • Operational Execution – Carries out customer service operations and documentation duties. • Collaboration with Vendors – Works with maintenance and security vendors for service delivery. • Performance Monitoring – Tracks complaint closure and operational service quality. • Strong organizational and communication abilities with proactive customer service orientation. **Operational Management** • Operational Coordination – Executes service processes consistently and efficiently. • Customer Handling Support – Provides guidance in resolving complaints professionally. • Follow-Up & Monitoring – Ensures tasks related to complaints are completed accurately. • Service Standards Compliance – Supports adherence to Eco World service benchmarks. **Mindset & Behaviours** • Customer-Focused – Prioritizes customer satisfaction through efficient responses. • Accountable & Committed – Performs tasks diligently and reports performance regularly. • Proactive & Problem-Solving – Proposes alternative solutions when resolving issues. • Resilient Under Pressure – Balances multiple complaints and administrative tasks efficiently. **Tools & Methodologies** • Defect Management System – Records defect cases and service resolutions. • Training Logs & Performance Dashboards – Documents customer interaction improvements. • Customer Feedback Analysis Tools – Compiles feedback to suggest improvements. • Service KPI Trackers – Monitors complaint resolution times and service effectiveness. **Qualifications and Experience** **Educational Background** • Degree/Diploma in Business Studies, Administration, Management, or equivalent. **Experience Requirements** • Minimum 2 years’ experience in customer service/hospitality fieldThe selection process may take some time as we carefully consider each talent that comes our way. Please note that we will **only be in contact with successfully shortlisted candidates** for the next phase of the recruitment process within 2-4 weeks. We truly appreciate your interest and always look forward to meeting great people who’d like to work with us!