Customer Service & Operations Executive

EcoWorld Development Group; Johor; On-site; MYR 36,000 - 48,000; Full time

Job summary

EcoWorld Development Group is seeking an Executive for the Eco World Residence Club in Johor. This role entails delivering exceptional customer service while managing administrative operations.

The successful candidate will oversee the defect rectification process, coordinate with teams, and ensure customer feedback is addressed effectively. A degree in Business or equivalent and minimum 2 years in customer service are essential.

Join a dynamic team where your commitment to customer satisfaction is key to operational success.

Qualifications

• Minimum 2 years’ experience in customer service/hospitality field.
• Strong organizational and communication abilities with proactive customer service orientation.
• Knowledge of defect and complaint management processes.

Responsibilities

• Administer the vacant possession process and oversee defect rectifications.
• Handle customer feedback and ensure services are delivered in line with standards.
• Coordinate with teams and contractors to ensure timely defect resolution.

Skills

Customer Communication

Operational Execution

Problem-Solving

Organizational Abilities

Education

Degree/Diploma in Business Studies, Administration, Management

Tools

Defect Management System

Customer Feedback Analysis Tools

Job description

EcoWorld Development Group is seeking an Executive for the Eco World Residence Club in Johor. This role entails delivering exceptional customer service while managing administrative operations.

The successful candidate will oversee the defect rectification process, coordinate with teams, and ensure customer feedback is addressed effectively. A degree in Business or equivalent and minimum 2 years in customer service are essential.

Join a dynamic team where your commitment to customer satisfaction is key to operational success.