Customer Service Officer Sea Freight

Fuku; Shah Alam; On-site; MYR 78,000 - 112,000; Full time

Job summary

Fuku in Malaysia is seeking a Customer Service Executive for sea freight who will be the main contact for customers, handle inquiries, bookings, and provide timely shipment updates. The role requires hands-on coordination of shipments and documentation to ensure smooth customs clearance.

You will work with shipping lines and freight forwarders, maintain CRM records, and collaborate with sales, operations, and finance to deliver exceptional service.

Qualifications

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
• Proven experience in customer service, preferably within the sea freight or logistics industry.
• Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.

Responsibilities

• Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
• Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
• Monitor shipment progress and proactively communicate with customers about delays, issues, or schedule changes.
• Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations.
• Provide exceptional customer service by addressing concerns, resolving complaints, and offering tailored solutions.
• Maintain accurate records of customer interactions, shipment details, and service requests in the CRM.
• Collaborate with sales, operations, and finance to ensure seamless service delivery.
• Stay updated on industry trends, regulations, and best practices related to sea freight.
• Assist in preparing reports and performance metrics to evaluate service quality and identify improvements.

Skills

Customer service excellence

Sea freight operations

Shipping documentation

International trade regulations

Education

Bachelor's degree in logistics or related field

Job description

Our client is a leading supply chain company expanding rapidly in Malaysia.

Job responsibilities

• Serve as the primary point of contact for customers regarding sea freight inquiries, bookings, and shipment updates.
• Coordinate and manage sea freight shipments, ensuring timely and accurate documentation, including bills of lading, invoices, and customs paperwork.
• Monitor shipment progress and proactively communicate with customers about any delays, issues, or changes in schedules.
• Liaise with shipping lines, freight forwarders, and other stakeholders to ensure smooth operations and resolve any logistical challenges.
• Provide exceptional customer service by addressing customer concerns, resolving complaints, and offering tailored solutions to meet their needs.
• Maintain accurate records of customer interactions, shipment details, and service requests in the company’s CRM system.
• Collaborate with internal teams, including sales, operations, and finance, to ensure seamless service delivery and customer satisfaction.
• Stay updated on industry trends, regulations, and best practices related to sea freight and logistics.
• Assist in preparing reports and performance metrics to evaluate service quality and identify areas for improvement.

Job requirements

• Bachelor’s degree in logistics, supply chain management, business administration, or a related field (or equivalent work experience).
• Proven experience in customer service, preferably within the sea freight or logistics industry.
• Strong knowledge of sea freight operations, shipping documentation, and international trade regulations.