customer service

Dr Carmen & Co Clinic Sdn. Bhd.; Petaling Jaya; On-site; MYR 33,000 - 47,000; Full time

Benefits offered by this job

Staff benefits

Job summary

Dr Carmen & Co Clinic Sdn. Bhd. in Petaling Jaya is seeking a friendly Customer Service & Admin Associate to be the first point of contact across social media and messaging channels, supporting the team with daily administrative tasks.

You will respond promptly to inquiries, handle bookings, schedule appointments, maintain accurate records, and coordinate with doctors and beauticians to ensure smooth service. Fluency in English and Bahasa Malaysia is preferred.

Qualifications

• Customer service or admin experience preferred.
• Experience in beauty/healthcare is a plus.
• Good communication and fluent English/BM.
• Comfortable with social media and messaging platforms.

Responsibilities

• Respond promptly and professionally to customer enquiries via Meta (Facebook & Instagram), WhatsApp and other communication channels
• Handle enquiries regarding treatments, services, pricing, promotions, appointments and general clinic information
• Follow up with potential and existing customers to encourage bookings and maintain good customer relationships
• Assist with appointment scheduling, confirmations, rescheduling and cancellations
• Maintain accurate customer records and update relevant information in the system
• Perform general administrative and clerical duties to support daily clinic operations
• Coordinate with beauticians, doctors and the clinic team to ensure smooth customer communication and service
• Handle customer feedback and assist in resolving enquiries professionally
• Support promotional campaigns and other tasks assigned by management

Skills

Customer service

Multitasking

Communication

English proficiency

Bahasa Malaysia

Tools

CRM software

Job description

You will be the first point of contact for customers across social media and messaging channels, while also supporting the team with day-to-day administrative tasks.

Key responsibilities

Respond promptly and professionally to customer enquiries via Meta (Facebook & Instagram), WhatsApp and other communication channels

Handle enquiries regarding treatments, services, pricing, promotions, appointments and general clinic information

Follow up with potential and existing customers to encourage bookings and maintain good customer relationships

Assist with appointment scheduling, confirmations, rescheduling and cancellations

Maintain accurate customer records and update relevant information in the system

Perform general administrative and clerical duties to support daily clinic operations

Coordinate with beauticians, doctors and the clinic team to ensure smooth customer communication and service

Handle customer feedback and assist in resolving enquiries professionally

Support promotional campaigns and other tasks assigned by management

About you

Customer service, admin, sales or relevant experience is an advantage

Experience in the beauty, aesthetic, wellness or healthcare industry is an added advantage

Good communication skills and a pleasant, friendly personality

Comfortable communicating with customers through WhatsApp and social media platforms

Able to multitask and manage enquiries efficiently

Responsible, organised and able to work independently

Good command of English and Bahasa Malaysia; Mandarin or other languages is an added advantage

Willing to learn and work as part of a team

Attractive salary package

Training and guidance provided

Friendly and professional working environment

Staff treatment / employee benefits