Customer Service Receptionist

Yinee Posture Management Sdn Bhd; Selangor; On-site; MYR 36,000 - 47,000; Full time

Benefits offered by this job

Competitive salary

Performance incentives

Career development

Staff benefits

Job summary

Yinee Posture Management Sdn Bhd is seeking a friendly, professional Customer Service Receptionist to join our wellness centre. You will be the first point of contact, delivering a warm, positive customer experience while handling front desk operations and daily transactions.

Requirements include at least 2 years in customer service or related roles, strong English and Mandarin communication, and basic computer skills.

Qualifications

• Minimum 2 years of experience in customer service, receptionist, front desk, retail, beauty, wellness, healthcare or related industries.
• Good communication and interpersonal skills.
• Able to communicate well in English and Mandarin; other languages are an advantage.
• Basic computer skills and familiarity with WhatsApp / booking systems.

Responsibilities

• Welcome and greet customers in a warm and professional manner.
• Handle customer enquiries through walk-ins, phone calls, WhatsApp and other channels.
• Manage customer appointments, bookings, rescheduling and cancellations.
• Provide accurate information about services, packages and promotions.
• Assist customers with check-in and check-out procedures.
• Handle payments, receipts and basic cashiering duties.
• Maintain accurate customer records and update relevant information.
• Follow up with customers regarding appointments, treatments and inquiries.
• Coordinate with therapists, consultants and other internal teams to ensure smooth service.
• Maintain a clean, organised reception area and support daily outlet operations.

Skills

Customer service

Front desk

Retail

Wellness

Healthcare

Job description

We are looking for a friendly, professional and customer-oriented Customer Service Receptionist to join our team. You will be the first point of contact for our customers and play an important role in delivering a warm, professional and positive customer experience.

You will be responsible for managing front desk operations, handling customer enquiries, appointments and payments, while supporting the daily operations of our wellness centre.

Key Responsibilities

Welcome and greet customers in a warm and professional manner.

Handle customer enquiries through walk-ins, phone calls, WhatsApp and other communication channels.

Manage customer appointments, bookings, rescheduling and cancellations.

Provide accurate information about our services, packages and promotions.

Assist customers with check-in and check-out procedures.

Handle payments, receipts and basic cashiering duties.

Maintain accurate customer records and update relevant information.

Follow up with customers regarding appointments, treatments and enquiries.

Coordinate with therapists, consultants and other internal teams to ensure smooth customer service.

Maintain a clean, organised and professional reception area.

Support daily outlet operations and administrative tasks.

Handle customer feedback and elevate issues to the relevant person when necessary.

Ensure company customer service standards and procedures are consistently followed.

Requirements

Minimum 2 years of experience in customer service, receptionist, front desk, retail, beauty, wellness, healthcare or related industries.

Sales experience or strong sales skills will be an added advantage.

Fresh graduates with a positive attitude are encouraged to apply.

Good communication and interpersonal skills.

Friendly, confident and presentable personality.

Customer-oriented with a strong service mindset.

Able to communicate well in English and Mandarin; other languages are an advantage.

Basic computer skills and familiarity with WhatsApp / booking systems.

Good organisational skills and attention to detail.

Able to work independently as well as in a team.

Willing to work on weekends and public holidays according to the outlet schedule.

We Are Looking For Someone Who Is

Warm, approachable and genuinely enjoys interacting with customers.

Responsible, punctual and well-organised.

Positive and willing to learn.

Able to remain calm and professional when handling customer concerns.

Passionate about women's wellness, beauty and customer experience.

Comfortable working in a fast-paced service environment.

What We Offer

Competitive salary package with commission

Performance incentives

Training and career development opportunities

Staff benefits and service privileges

Friendly and supportive working environment

Opportunities for career progression

Join us and be part of a team that helps women feel healthier, more confident and better in their own bodies.