Receptionist - Aesthetics Clinic

Southern Medical Group; Johor; On-site; MYR 28,000 - 42,000; Full time

Benefits offered by this job

Competitive salary package

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Training and professional development

Friendly and supportive working环境

Job summary

Southern Medical Group is seeking a receptionist to join our front desk team. You will welcome patients, manage registrations, appointments, payments and general administrative duties in a busy clinic environment.

The ideal candidate is fluent in Mandarin, English, and Bahasa Malaysia, with strong communication and organizational skills. Fresh graduates are encouraged to apply for this entry-level position, offering training and career development opportunities.

Qualifications

• Passed Bahasa Malaysia, English, and Chinese in SPM.
• Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.
• Fresh graduates are encouraged to apply.

Responsibilities

• Welcome and attend to patients/clients professionally and courteously.
• Manage front desk operations, including patient registration, check-in and check-out.
• Handle appointment bookings, confirmations, rescheduling and follow-ups.
• Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.
• Maintain accurate and updated patient/client records and documentation.
• Handle payment collection, issue receipts and assist with daily payment reconciliation.
• Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.
• Provide information on clinic services, treatments, packages and promotions within approved guidelines.
• Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.
• Handle basic customer feedback and elevate complaints or sensitive matters to the appropriate person.
• Prepare daily administrative reports, records and documentation.
• Perform data entry, filing, scanning, photocopying and other general administrative duties.
• Maintain proper filing systems and ensure documents are kept confidential.
• Assist with inventory/stock monitoring and coordinate replenishment when required.
• Ensure the reception and waiting area are clean, organised and presentable.
• Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.
• Maintain strict confidentiality of patient information and company records.
• Follow all company policies, clinic SOPs and applicable requirements.

Skills

Mandarin

English

Bahasa Malaysia

Education

SPM

Job description

Southern Medical Group was established in August 2022, with a vision to provide accessible, comprehensive, and high-quality healthcare services. Since its inception, the group has expanded to include four facilities divisions, offering a wide range of medical, health screening, aesthetic, and men’s health services.

Job Responsibilities:

Welcome and attend to patients/clients professionally and courteously.

Manage front desk operations, including patient registration, check-in and check-out.

Handle appointment bookings, confirmations, rescheduling and follow-ups.

Respond to enquiries via phone calls, WhatsApp, social media and walk-in clients.

Maintain accurate and updated patient/client records and documentation.

Handle payment collection, issue receipts and assist with daily payment reconciliation.

Coordinate doctors’ and clinic staff schedules to ensure smooth daily operations.

Provide information on clinic services, treatments, packages and promotions within approved guidelines.

Follow up with patients regarding appointments, treatment sessions and post-treatment visits where required.

Handle basic customer feedback and elevate complaints or sensitive matters to the appropriate person.

Prepare daily administrative reports, records and documentation.

Perform data entry, filing, scanning, photocopying and other general administrative duties.

Maintain proper filing systems and ensure documents are kept confidential.

Assist with inventory/stock monitoring and coordinate replenishment when required.

Ensure the reception and waiting area are clean, organised and presentable.

Assist the clinic team with daily operational tasks and ad-hoc duties assigned by Management.

Maintain strict confidentiality of patient information and company records.

Follow all company policies, clinic SOPs and applicable requirements.

Requirements

Passed Bahasa Malaysia, English, and Chinese subjects in SPM.

Able to communicate, read, and write in Mandarin, English, and Bahasa Malaysia.

Strong organizational, time management, and multitasking skills.

Good communication and interpersonal skills.

Responsible, trustworthy, and able to maintain strict confidentiality.

Able to work independently with minimum supervision and as part of a team.

Fresh graduates are encouraged to apply.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."

Employee Benefits

Competitive salary package

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Training and professional development

Friendly and supportive working environment

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