CLINIC ASSISTANT

KLINIK DR LO; Putrajaya; On-site; MYR 28,000 - 45,000; Full time

Job summary

KLINIK DR LO is seeking a Clinic Assistant to be the first point of contact for patients, handling reception, registration, and inquiries across multiple channels. You will support clinicians during consultations and basic procedures, while helping with room preparation, billing, and inventory.

This role emphasizes a welcoming, hygienic environment and smooth clinic operations. Ideal candidates maintain professionalism in person and online communications, coordinate appointments, and contribute

Qualifications

• Friendly, front-desk oriented customer service.
• Professionalism in reception and inquiry handling.
• Ability to assist clinicians during consultations and basic procedures.

Responsibilities

• Deliver warm, welcoming first impression to patients and visitors.
• Register patients accurately in CMS and keep records up to date.
• Handle inquiries via phone, WhatsApp, email, and social media.
• Coordinate appointments and manage waiting room flow.
• Assist doctors during consultations and procedures, including basic tasks.
• Prepare rooms with supplies and sanitize equipment.
• Manage follow-up appointments and recall schedules.
• Handle payments and issue receipts; manage daily balances.
• Monitor stock of consumables and assist with orders.

Tools

CMS (Clinic Management System)

Job description

This is a customer-facing clinic support role combining front-of-house excellence, clinical assistance, and operational coordination. You will be the first point of contact for patients and visitors, managing reception, patient registration, and inquiry handling across multiple channels. You will support doctors during consultations and procedures, assist with basic clinical tasks, and help maintain clinic operations including appointments, billing, inventory, and patient engagement.

Key responsibilities

Deliver a warm, welcoming, and professional first impression to all arriving patients and visitors

Register new and returning patients accurately in the Clinic Management System (CMS), ensuring records and contact details are up to date

Promptly address patient inquiries via phone, WhatsApp, email, and social media channels with clarity, warmth, and accuracy

Coordinate patient appointments and manage waiting room flow to ensure minimal wait times and a smooth clinic journey

Chaperone and assist doctors during consultations, skin analysis, or treatment procedures

Perform basic measurements (vital signs, height, weight, pre-procedure photos) where required prior to doctor consultation

Prepare consultation rooms and procedure rooms with necessary consumables and sanitized equipment before and after each patient

Manage follow-up appointments, treatment recall schedules, and appointment reminders to maintain patient retention

Handle counter payment collection (cash, card, e-wallet/online payments), issue official receipts, and manage daily closing balances

Monitor retail products, consumables, and office supplies; assist with routine stock takes and order tracking

About you

Maintain a clean, organized, hygienic, and welcoming environment across the reception, waiting lounge, and treatment areas

Assist in communicating ongoing promotions, packages, or wellness/aesthetic programs to patients

Gather patient reviews and feedback to continuously improve clinic service standards and patient satisfaction

Your application will include the following questions:

• Which of the following types of qualifications do you have?
• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Clinic Assistant?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?
• How would you rate your Bahasa Malaysia language skills?
• How would you rate your English language skills?

We are a medical practice dedicated to deliver highest quality of care in the field of medical and aesthetics. We believe in delivering best results for all our clients with minimal to no downtimes. Our caring and skilled staffs are ready to address your medical and cosmetic needs. Our doctors and centres are registered with the Ministry of Health to provide aesthetic services.

We are a medical practice dedicated to deliver highest quality of care in the field of medical and aesthetics. We believe in delivering best results for all our clients with minimal to no downtimes. Our caring and skilled staffs are ready to address your medical and cosmetic needs. Our doctors and centres are registered with the Ministry of Health to provide aesthetic services.