Customer Care Executive (Aesthetic Clinic)

Beaumax Sdn Bhd; Kuala Lumpur; On-site; MYR 29,000 - 42,000; Full time

Job summary

Beaumax Sdn Bhd, an aesthetic clinic operator in Malaysia, seeks a Customer Care Executive to manage front desk and call centre duties. You will implement sales plans and ensure high service levels for customers, while following up on leads and supporting marketing activities.

The role requires a Diploma in a related field, with prior experience in customer service or hospitality. English, Bahasa Malaysia, and Chinese communication are essential, with Chinese as an advantage.

Qualifications

• Diploma in any related field with experience in Call Centre, Front Desk, Hospitality or Retail.
• Fresh graduates encouraged to apply.
• Proficiency in English and Bahasa Malaysia; Chinese is a plus.

Responsibilities

• Plan and carry out customer care duties at front desk and/or call centre as assigned.
• Implement sales plans and maintain high sales and service levels for customers.
• Follow up on leads and participate in marketing and business development activities.
• Keep up-to-date with product information and market changes.
• Attend to walk-in customers and phone enquiries; provide counselling as needed.
• Maintain Optimax standards and comply with Group policies.
• Assist in adhoc projects as assigned.
• Weekend work availability is required.

Skills

English

Bahasa Malaysia

Chinese

Customer service

Sales targets

Communication

Interpersonal skills

Education

Diploma in related field

Job description

Customer Care Executive (Aesthetic Clinic)

Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.

Implement sales plans and ensure high standard of sales and service levels is provided to customers

Follow up on leads and participation of marketing and business development activities

Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products

Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers

Maintain Optimax standards and observe Group Compliance Policy

Assist in any adhoc projects assigned

Requirements:

Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line

Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply

Able to converse in English, Bahasa Malaysia and Chinese. Proficiency in Chinese will be added as advantage. We are seeking candidates proficient in Chinese to effectively communicate with Mandarin-speaking clients.

Good communication, negotiation and interpersonal skills

Proactive approach to problem solving and willing to learn

Results-driven and able to work independently to achieve sales targets

A team player with an energetic and flexible working style

Must be able to work on weekend. Only Apply when you can work on weekend.

Working in Beauty Center.