CUSTOMER SERVICE & ADMIN EXECUTIVE

EZZYWEALTH SDN. BHD.; Shah Alam; On-site; MYR 28,000 - 45,000; Full time

Benefits offered by this job

Medical Benefits

Healthcare experience

Customer service experience

Administration experience

Friendly environment

Job summary

EZZYWEALTH SDN. BHD. is seeking a Customer Service & Admin Executive to support daily operations of a physiotherapy and fitness centre in Shah Alam. You will handle inquiries, coordinate appointments, and manage documentation with a positive customer experience.

Requirements include a Diploma or related field, strong communication, and proficiency in Bahasa Malaysia and English. Multitasking in a healthcare setting is essential, with own transport desirable.

Qualifications

• Diploma or higher in business administration or related field.
• Experience in customer service and administration is advantageous.
• Able to work independently and manage multiple tasks.
• Strong communication and interpersonal skills.
• Proficient in Bahasa Malaysia and English.

Responsibilities

• Attend to incoming calls, WhatsApp messages, social media enquiries, and walk-in customers.
• Provide accurate information regarding services, packages, appointments and general enquiries.
• Manage and coordinate appointments for physiotherapists and therapists.
• Maintain accurate appointment schedules and follow up with customers regarding upcoming appointments.
• Attend to customer complaints, concerns, and service-related issues professionally and promptly.
• Assist customers with insurance-related applications, documentation and claims where required.
• Prepare, organise, maintain, and update company documents, customer records, forms, reports and administrative files.
• Assist management with day-to-day administrative tasks and operational matters.
• Prepare basic reports, forms, quotations, invoices or other documents as required.
• Assist with data entry, payment records, stock or office administration, and other related duties.

Skills

Customer service

Administration

Reception

Communication

Microsoft Office/Google Workspace

Education

Diploma in Business Admin

Tools

Microsoft Office

Google Workspace

Job description

We are looking for a responsible, organised, and customer-oriented Customer Service & Admin Executive to support the daily operations of our physiotherapy and fitness centre. The role will be responsible for managing customer enquiries, appointments, administrative documentation, insurance-related applications, and providing a positive customer experience.

Key responsibilities

Attend to incoming calls, WhatsApp messages, social media enquiries, and walk-in customers

Provide accurate information regarding physiotherapy and fitness services, treatment packages, appointments, and general enquiries

Manage and coordinate appointments for physiotherapists and therapists

Maintain accurate appointment schedules and follow up with customers regarding upcoming appointments

Attend to customer complaints, concerns, and service-related issues professionally and promptly

Assist customers with insurance-related applications, documentation, and claims where required

Prepare, organise, maintain, and update company documents, customer records, forms, reports, and administrative files

Assist management with day-to-day administrative tasks and operational matters

Prepare basic reports, forms, quotations, invoices, or other documents as required

Assist with data entry, payment records, stock or office administration, and other related duties

Job Requirements

Minimum Diploma in Business Administration, Management, Customer Service, Healthcare Administration or any related field

Experience in customer service, administration, reception or healthcare is an added advantage

Able to work independently

Good communication and interpersonal skills

Comfortable communicating with customers through phone, WhatsApp and face-to-face

Basic computer skills and familiarity with Microsoft Office / Google Workspace

Responsible, organised and able to manage multiple tasks

Friendly, positive and customer-oriented personality

Willing to learn and work in a healthcare environment

Have own transport

Good command of Bahasa Malaysia and English

Self-development training

• Medical Benefits
• Opportunity to gain experience in healthcare, customer service and administration
• Friendly and professional working environment