Customer Service

IMIKA EMPIRE SDN BHD; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

IMIKA EMPIRE SDN BHD in Ipoh is seeking a Customer Service Executive to deliver excellent support and experience to customers. You will assist with enquiries, provide timely replies, and ensure a positive interaction at every touchpoint.

The role emphasizes friendliness, confidence, and a customer-focused mindset. You will work with the team to resolve issues, handle feedback professionally, and contribute to a smooth, memorable shopping experience across our local branches.

Responsibilities

• Assist customers with enquiries and support
• Handle customer feedback professionally
• Resolve customer issues effectively

Skills

Friendly and confident

Customer-focused

Responsible and proactive

Team player

Job description

Customer Service Executive role within the IMIKA family, focused on delivering excellent customer support and experience.

Key responsibilities

Assist customers with enquiries and support

Handle customer feedback professionally

Resolve customer issues effectively

About you

Friendly and confident

Customer-focused

Responsible and proactive

A great team player

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?
• How many years experience in Customer Service Operations do you have?

Consumer Electronics Manufacturing 101-1,000 employees

With experience over 15 years in IT retail, IMIKA reach a benchmark of over RM100 million sales per year. Our Company Based in Ipoh, our HQ is at No.1, Jalan Greentown 4, Greentown Nova, 30450 Ipoh. We are now operating with over 30 branches across Malaysia.

We promoting a simple business model - selling laptop priced below RM1000 with 2 year-warranty. We believe in retail industry, everything should be made simple for both company and our customer. as long as the result is meet the expectation. Avoid the unnecessary. This is the working attitude that we are promoting.

With experience over 15 years in IT retail, IMIKA reach a benchmark of over RM100 million sales per year. Our Company Based in Ipoh, our HQ is at No.1, Jalan Greentown 4, Greentown Nova, 30450 Ipoh. We are now operating with over 30 branches across Malaysia.

We promoting a simple business model - selling laptop priced below RM1000 with 2 year-warranty. We believe in retail industry, everything should be made simple for both company and our customer. as long as the result is meet the expectation. Avoid the unnecessary. This is the working attitude that we are promoting.