Service Support Executive

E-Bumi Sdn Bhd; Petaling Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

E-Bumi Sdn Bhd is seeking a proactive Service Support Executive to coordinate after-sales customer service, maintenance schedules, appointments, and communications with clients and technicians.

You will learn CCTV models and IT information, use Zoho for tickets, AutoCount for quotations, and maintain accurate service records while delivering professional support across Malaysia.

Qualifications

• Experience in customer service or administrative roles.
• Ability to communicate with Chinese suppliers in Mandarin.
• Strong organizational and multitasking abilities with attention to detail.
• Proficient in English, Mandarin, and Malay.

Responsibilities

• Serve as the central point of contact between clients and technicians.
• Coordinate and track progress of multiple projects across entities.
• Follow up on repair/maintenance service satisfaction and invoicing.
• Receive support emails or tickets and create new tickets via Zoho.
• Update ticket and job details in the Support Case Excel tracking list.
• Prepare stock, tools, or spare parts for replacement and service work.
• Arrange courier of stock to subcontractors for outstation jobs.
• Create quotations and sales orders in AutoCount.
• Perform other administrative duties related to the role.

Skills

Customer service

Excel knowledge

Mandarin proficiency

English proficiency

Malay proficiency

MS Office

Google Workspace

Communication skills

Proactive attitude

Tools

Zoho

AutoCount

MS Office

Google Workspace

Job description

E-Bumi Sdn. Bhd. is a technology-driven company specializing in AI-powered CCTV and advanced sound systems, mainly for the retail sector - with expansion plans into corporate, SME, Public Sector and other untapped industries.

Overview

We are looking for dynamic, highly organized and proactive individual for this position. The Service Support Executive plays a critical role in the after sales customer support services activities. This position is responsible for coordinating customer service/support/maintenance schedule, appointments, handling correspondence and scheduling of services with clients & technicians. The role requires strong organizational, analytical, and communication skills to support management in decision-making and maintain smooth day-to-day operations. You need to learn the different product features which includes CCTV models and IT information.

Job Responsibilities

1. Service Support activities

• Serve as the central point of contact between the clients and technicians.
• Coordinate and track progress of multiple projects across different business entities.
• Follow up with client and technician on repair/ maintenance service satisfaction and invoicing.
• Receive support emails or tickets / create new tickets via Zoho
• Update all ticket and job details in the Support Case Excel tracking list.
• Prepare necessary stock, tools, or spare parts for replacement and service work.
• Arrange courier of stock to subcontractors (subcons) for outstation jobs.
• Create quotations and sales orders in AutoCount.
• Other administrative duties related to the role.

2. Stock/equipment coordination

• Provide Sales Order numbers or stock lists to the storekeeper for stock preparation.
• Request Stock Issue or Delivery Orders (DOs) for outgoing stock.
• Share courier details of subcontractors with the storekeeper for stock dispatch.
• Request Stock Receive documentation when stock is returned or used at outlet locations.

Requirement

• Customer service and administrative skills with strong Excel knwoledge
• Ability to speak mandarin and communicate with Chinese Suppliers.
• Strong organizational and multitasking ability with attention to detail.
• Excellent written and verbal communication skills in English, mandarin and Malay (and other relevant languages).
• High level of professionalism, discretion, and integrity.
• Proactive, resourceful, and able to work independently with minimal supervision.
• Strong business acumen and understanding of corporate operations.
• Ability to manage multiple priorities across different business entities.
• Tech-savvy with proficiency in MS Office, Google Workspace, and productivity tools.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• Which of the following types of qualifications do you have?
• How would you rate your Mandarin language skills?
• Which of the following Microsoft Office products are you experienced with?

In line with our planned expansion and growth, we are inviting dynamic individuals to join our team as....................

In line with our planned expansion and growth, we are inviting dynamic individuals to join our team as....................

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