Retail Outlet Manager

Imika Empire; Penang; On-site; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Staff discounts on retail products

Career progression opportunities

Professional development and training

Bonus incentives

Job summary

IMIKA EMPIRE SDN BHD is seeking a Retail Outlet Manager for our Penang retail outlet. This full-time, on-site role oversees store operations, drives sales, and ensures exceptional customer experiences.

You will lead a retail team, manage inventory and POS processes, and maintain brand standards while controlling costs. Fluency in English and Bahasa Malaysia is essential; weekends may be required.

Qualifications

• 3–5 years in retail outlet management or similar supervisory roles.
• Strong leadership and team management skills.
• Proven track record of achieving sales targets.
• Solid knowledge of store operations, inventory, and POS systems.
• Excellent customer service and customer-centric approach.
• Budgeting and cost control capabilities.
• Proficient in Microsoft Office and retail management software.
• Fluent in English and Bahasa Malaysia; additional languages helpful.

Responsibilities

• Manage daily store operations including opening/closing and stock control.
• Lead, motivate and develop the retail team to meet sales targets.
• Maintain visual merchandising standards and shopping environment.
• Monitor sales performance and implement revenue strategies.
• Ensure policies and brand guidelines are followed.
• Address customer concerns and resolve complaints professionally.
• Recruit, train and supervise staff with regular performance reviews.
• Control expenses and manage budgets to maximise profitability.
• Maintain records of sales, inventory, and financial reports.
• Execute promotional campaigns and events to boost footfall and sales.

Skills

Leadership

Sales targets

Customer service

Budgeting

Communication

English

Bahasa Malaysia

Tools

POS systems

Retail software

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We are seeking an experienced and dynamic Retail Outlet Manager to join IMIKA EMPIRE SDN BHD in Penang. This is a full-time position based on-site at our retail outlet. As Retail Outlet Manager, you will be responsible for overseeing all aspects of store operations, driving sales performance, and ensuring an exceptional customer experience. This role is pivotal to the success of our outlet and directly impacts our business objectives, brand reputation, and financial performance.

Key responsibilities

• Manage and oversee all daily store operations, including opening and closing procedures, inventory management, and stock control
• Lead, motivate and develop the retail team to achieve sales targets and maintain high performance standards
• Implement and maintain visual merchandising standards to create an appealing shopping environment
• Monitor and analyse sales performance, identifying trends and implementing strategies to drive revenue growth
• Ensure compliance with company policies, procedures and brand guidelines at all times
• Manage customer service excellence by addressing customer concerns and resolving complaints professionally
• Recruit, train and supervise retail staff, conducting regular performance reviews and staff development
• Control expenses and manage budgets to maximise profitability whilst maintaining service quality
• Maintain accurate records of sales transactions, inventory levels and financial reports
• Execute promotional campaigns and special events to increase customer footfall and sales

What we're looking for

• Proven experience of at least 3-5 years in retail outlet management or similar supervisory retail roles
• Strong leadership and team management capabilities with the ability to motivate and develop staff
• Excellent sales acumen with a track record of achieving and exceeding sales targets
• In-depth knowledge of retail operations, inventory management and point-of-sale systems
• Outstanding customer service skills with a customer-centric approach
• Proficiency in financial management, budgeting and cost control
• Strong communication and interpersonal skills with the ability to build relationships at all levels
• Problem-solving abilities and sound decision-making skills
• Proficiency in Microsoft Office and retail management software
• Fluency in English and Bahasa Malaysia is essential; additional languages are advantageous
• Flexibility to work retail hours, including weekends and public holidays as required

What we offer

• Competitive salary package commensurate with experience
• Career progression opportunities within IMIKA EMPIRE SDN BHD
• Staff discounts on retail products
• Professional development and training programmes
• A supportive and collaborative working environment
• Performance-based incentives and bonuses

About us

IMIKA EMPIRE SDN BHD is a dynamic retail and consumer products company committed to delivering quality products and exceptional customer experiences. We operate with integrity, innovation and a passion for retail excellence. Our mission is to provide customers with premium products and outstanding service whilst building a positive workplace culture where our team members can thrive and grow. We value our employees and believe in fostering a supportive environment that encourages professional development and success.