Customer Experience Executive

IMIKA EMPIRE SDN BHD; Ipoh; On-site; MYR 28,000 - 39,000; Full time

Job summary

IMIKA EMPIRE SDN BHD in Ipoh is seeking a Customer Service Executive to deliver excellent support and experience to customers. You will assist with enquiries, provide timely replies, and ensure a positive interaction at every touchpoint.

The role emphasizes friendliness, confidence, and a customer-focused mindset. You will work with the team to resolve issues, handle feedback professionally, and contribute to a smooth, memorable shopping experience across our local branches.

Responsibilities

• Assist customers with enquiries and support
• Handle customer feedback professionally
• Resolve customer issues effectively

Skills

Friendly and confident

Customer-focused

Responsible and proactive

Team player

Job description

IMIKA EMPIRE SDN BHD in Ipoh is seeking a Customer Service Executive to deliver excellent support and experience to customers. You will assist with enquiries, provide timely replies, and ensure a positive interaction at every touchpoint.

The role emphasizes friendliness, confidence, and a customer-focused mindset. You will work with the team to resolve issues, handle feedback professionally, and contribute to a smooth, memorable shopping experience across our local branches.