Retail Outlet Manager

Imika Empire; Johor Bahru; On-site; MYR 60,000 - 90,000; Full time

Job summary

IMIKA EMPIRE SDN BHD in Johor Bahru is seeking a Retail Outlet Manager to oversee all daily operations, drive excellent customer service, and lead a high-performing team to achieve sales goals in a dynamic retail environment.

This full-time role requires hands-on leadership, strong inventory control and the ability to optimize store performance while upholding brand standards and local marketing initiatives.

Qualifications

• 3–5 years in retail outlet management or equivalent supervisory role.
• Strong leadership with proven ability to motivate teams.
• Track record of meeting or surpassing sales targets.

Responsibilities

• Lead and motivate a diverse retail team to achieve sales targets.
• Oversee daily outlet operations: stock, visuals, and store upkeep.
• Ensure high standards of customer service across touchpoints.
• Manage staffing: recruitment, training, scheduling, performance.
• Monitor budgets and identify cost-saving opportunities.
• Ensure compliance with company policies and retail regulations.
• Develop local marketing and promotions to drive footfall.
• Analyze sales data and feedback to spot trends.

Skills

Retail leadership

Sales target achievement

Team management

Customer service excellence

Inventory control

Education

Diploma or degree in Business/Retail Management

Tools

POS software

Retail management systems

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

IMIKA EMPIRE SDN BHD is a dynamic retail business committed to delivering exceptional customer experiences and maintaining the highest standards of service excellence. We pride ourselves on our innovative approach to retail management and our dedication to creating a positive, inclusive workplace culture. Our team is driven by a passion for retail excellence and a commitment to continuous improvement across all our operations.

About the role

We are seeking a Retail Outlet Manager to join our team in Johor on a full-time basis. This is a strategic leadership position that plays a crucial role in driving the success of our retail outlet. As Retail Outlet Manager, you will be responsible for overseeing all daily operations, ensuring excellent customer service standards, managing staff performance, and achieving sales targets. This role requires a hands‑on manager who can inspire their team, optimise store performance, and represent the brand values of IMIKA EMPIRE SDN BHD. You will be the driving force behind creating a thriving retail environment that maximises profitability and customer satisfaction.

Key responsibilities

• Lead, manage, and motivate a diverse retail team to achieve and exceed sales targets and performance objectives
• Oversee all daily outlet operations, including stock management, visual merchandising, and store maintenance
• Implement and maintain high standards of customer service across all customer touchpoints
• Manage staffing requirements, including recruitment, training, scheduling, and performance management
• Monitor financial performance, manage budgets, and identify cost‑saving opportunities
• Ensure compliance with company policies, procedures, and relevant retail regulations
• Develop and execute local marketing initiatives and promotional activities to drive customer footfall
• Analyse sales data and customer feedback to identify trends and opportunities for improvement
• Build and maintain strong relationships with customers and stakeholders
• Report on outlet performance metrics and provide regular updates to senior management

What we're looking for

• Proven experience of at least 3-5 years in retail outlet management or a similar supervisory retail role
• Strong leadership and team management capabilities with the ability to inspire and develop staff
• Excellent sales acumen with a demonstrated track record of achieving or exceeding sales targets
• Solid understanding of retail operations, including inventory management and stock control
• Proficiency in retail management systems and point-of-sale (POS) technology
• Strong financial literacy and ability to manage budgets effectively
• Exceptional customer service skills and a customer‑centric approach to retail management
• Excellent communication and interpersonal skills with the ability to engage at all levels
• Problem‑solving mindset with the ability to respond effectively to challenges
• Flexibility and willingness to work retail hours, including evenings and weekends as required
• Preferably based in or willing to relocate to Johor

What we offer

We believe in supporting our employees' professional growth and personal wellbeing. We offer a competitive compensation package that reflects your expertise and contributions. Beyond financial rewards, IMIKA EMPIRE SDN BHD provides opportunities for career development and progression within our growing retail business. We foster a collaborative and inclusive workplace culture where your ideas are valued and your contributions are recognised. Our full‑time position offers stability and the opportunity to make a meaningful impact within a dynamic retail environment. We are committed to creating a workplace where you can thrive professionally whilst maintaining a healthy work‑life balance.