CUSTOMER SERVICE

WS HARDWARE (M) SDN BHD; Bachok; On-site; MYR 27,000 - 36,000; Full time

Benefits offered by this job

Career development

Employee discount

Health benefits

Team-building and social activities

Job summary

WS HARDWARE (M) SDN BHD is seeking a Customer Service Representative to join our Bachok, Kelantan team. You will be the first point of contact for customers, delivering friendly service and efficient support.

In this full-time role, you will respond to inquiries, assist with product information and orders, handle complaints with empathy, and collaborate with the retail team to ensure a seamless customer experience.

Qualifications

• Experience in customer service or retail roles, preferably hardware/home improvement.
• Strong communication and interpersonal skills for diverse customers.
• Excellent problem-solving and decisions in handling inquiries.

Responsibilities

• Greeting and welcoming customers in a friendly and professional manner.
• Responding to customer inquiries and requests in a timely and effective manner.
• Assisting customers with product information, recommendations, and ordering processes.
• Handling customer complaints and concerns with empathy and professionalism.
• Maintaining accurate records of customer interactions and transactions.
• Collaborating with the wider retail team to ensure seamless customer service.
• Adhering to company policies and procedures to provide a consistent customer experience.

Skills

Customer service

Retail experience

Communication

Problem solving

Computer literacy

Tools

POS system

Job description

About the role

We are seeking a dedicated Customer Service Representative to join our team at WS HARDWARE (M) SDN BHD' in Bachok, Kelantan. In this full-time position, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive overall experience.

What you’ll be doing

• Greeting and welcoming customers in a friendly and professional manner
• Responding to customer inquiries and requests in a timely and effective manner
• Assisting customers with product information, recommendations, and ordering processes
• Handling customer complaints and concerns with empathy and professionalism
• Maintaining accurate records of customer interactions and transactions
• Collaborating with the wider retail team to ensure seamless customer service
• Adhering to company policies and procedures to provide a consistent customer experience

What we’re looking for

• Previous experience in a customer service or retail role, preferably in the hardware or home improvement industry
• Strong communication and interpersonal skills, with the ability to engage with customers of all backgrounds
• Excellent problem-solving and decision-making abilities to handle customer inquiries effectively
• Proficient in the use of computer system
• A friendly, patient, and customer-oriented attitude
• A keen eye for detail and the ability to multitask in a fast-paced environment

What we offer

At WS HARDWARE (M) SDN BHD', we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement
• Employee discount on company products
• Comprehensive health and wellness benefits
• Opportunities for team-building and social activities

About us

WS HARDWARE (M) SDN BHD' is a leading hardware and home improvement retailer in Malaysia, with a strong focus on providing our customers with a wide range of high-quality products and exceptional service. Our company has a rich history, and we are dedicated to continuously expanding our offerings and improving the customer experience.

If you are passionate about customer service and want to be part of a dynamic and growing team, we encourage you to apply for this exciting opportunity.