CUSTOMER SERVICE

WS HARDWARE (M) SDN BHD; Pasir Mas; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Career development

Employee discount

Health benefits

Team events

Job summary

WS HARDWARE (M) SDN BHD in Pasir Mas, Kelantan, is seeking a dedicated Customer Service Representative for a full-time role. You will be the first point of contact for customers, delivering friendly and professional service to ensure a positive experience.

Responsibilities include answering inquiries, recommending products, processing orders, handling complaints with empathy, and maintaining accurate records.

Qualifications

• Experience in customer service or retail, ideally hardware/home improvement.
• Strong communication and interpersonal skills to engage customers.
• Excellent problem-solving and decision-making abilities.
• Proficient in using computer systems.
• Friendly, patient and customer-oriented attitude.
• Detail-oriented with multitasking in a fast-paced environment.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Respond to inquiries and requests promptly.
• Assist customers with product information, recommendations, and ordering.
• Handle customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the retail team to ensure seamless customer service.
• Follow company policies to provide a consistent customer experience.

Skills

Customer service

Communication

Problem solving

Computer skills

Interpersonal skills

Multitasking

Job description

About the role

We are seeking a dedicated Customer Service Representative to join our team at WS HARDWARE (M) SDN BHD in Pasir Mas, Kelantan. In this full-time position, you will be the first point of contact for our valued customers, providing exceptional service and support to ensure a positive overall experience.

What you'll be doing

• Greeting and welcoming customers in a friendly and professional manner


• Responding to customer inquiries and requests in a timely and effective manner


• Assisting customers with product information, recommendations, and ordering processes


• Handling customer complaints and concerns with empathy and professionalism


• Maintaining accurate records of customer interactions and transactions


• Collaborating with the wider retail team to ensure seamless customer service


• Adhering to company policies and procedures to provide a consistent customer experience

What we're looking for

• Previous experience in a customer service or retail role, preferably in the hardware or home improvement industry


• Strong communication and interpersonal skills, with the ability to engage with customers of all backgrounds


• Excellent problem-solving and decision-making abilities to handle customer inquiries effectively


• Proficient in the use of computer system


• A friendly, patient, and customer-oriented attitude


• A keen eye for detail and the ability to multitask in a fast-paced environment

What we offer

At WS HARDWARE (M) SDN BHD, we are committed to providing a supportive and rewarding work environment for our employees. In addition to a competitive salary, we offer a range of benefits, including:

• Opportunities for career development and advancement


• Employee discount on company products


• Comprehensive health and wellness benefits


• Opportunities for team-building and social activities

About us

WS HARDWARE (M) SDN BHD is a leading hardware and home improvement retailer in Malaysia, with a strong focus on providing our customers with a wide range of high-quality products and exceptional service. Our company has a rich history, and we are dedicated to continuously expanding our offerings and improving the customer experience.