Customer Service Advisor — Hardware & Home Improvement

WS HARDWARE (M) SDN BHD; Pasir Mas; On-site; MYR 24,000 - 36,000; Full time

Benefits offered by this job

Career development

Employee discount

Health benefits

Team events

Job summary

WS HARDWARE (M) SDN BHD in Pasir Mas, Kelantan, is seeking a dedicated Customer Service Representative for a full-time role. You will be the first point of contact for customers, delivering friendly and professional service to ensure a positive experience.

Responsibilities include answering inquiries, recommending products, processing orders, handling complaints with empathy, and maintaining accurate records.

Qualifications

• Experience in customer service or retail, ideally hardware/home improvement.
• Strong communication and interpersonal skills to engage customers.
• Excellent problem-solving and decision-making abilities.
• Proficient in using computer systems.
• Friendly, patient and customer-oriented attitude.
• Detail-oriented with multitasking in a fast-paced environment.

Responsibilities

• Greet and welcome customers in a friendly, professional manner.
• Respond to inquiries and requests promptly.
• Assist customers with product information, recommendations, and ordering.
• Handle customer complaints with empathy and professionalism.
• Maintain accurate records of customer interactions and transactions.
• Collaborate with the retail team to ensure seamless customer service.
• Follow company policies to provide a consistent customer experience.

Skills

Customer service

Communication

Problem solving

Computer skills

Interpersonal skills

Multitasking

Job description

WS HARDWARE (M) SDN BHD in Pasir Mas, Kelantan, is seeking a dedicated Customer Service Representative for a full-time role. You will be the first point of contact for customers, delivering friendly and professional service to ensure a positive experience.

Responsibilities include answering inquiries, recommending products, processing orders, handling complaints with empathy, and maintaining accurate records.