After Sales Service Coordinator

Kitch (M) Sdn Bhd; Subang Jaya; On-site; MYR 33,000 - 56,000; Full time

Job summary

Kitch (M) Sdn Bhd in Selangor invites an After Sales Service Coordinator to join the customer service team on a full-time basis in Bandar Puteri Puchong. You will be the vital link between customers and the service delivery team, handling inquiries, coordinating solutions and maintaining high standards of care after purchase.

Based in Bandar Puteri Puchong, you will process service requests and warranty claims, liaise with technical teams, document interactions in the CRM, and help improve

Qualifications

• Experience in customer service or call centre, preferably after-sales/technical support.
• Strong communication to explain complex information clearly to customers.
• Excellent organisational and time-management abilities; multitask effectively.
• Proficiency with CRM software, databases and computer systems.
• Problem-solving mindset with a proactive approach to resolving issues.
• Calm, professional demeanor when dealing with difficult customers.
• Attention to detail in documenting customer interactions and service requests.
• Team player with ability to collaborate across departments.
• Fluent in English; Malay or Mandarin is advantageous.

Responsibilities

• Responding to customer inquiries via phone, email and other channels.
• Processing and prioritising after-sales service requests and warranty claims.
• Coordinating with technical and service teams for timely resolutions.
• Maintaining accurate records of customer interactions and service requests.
• Following up with customers to confirm satisfaction and gather feedback.
• Troubleshooting common problems and providing guidance.
• Liaising between customers and external service providers for installations or repairs.
• Handling complaints with empathy and working towards resolutions.
• Supporting the team during peak periods and special projects.
• Contributing to continuous improvement of after-sales service processes.

Skills

Customer service

Communication

Multitasking

Problem solving

Organisational skills

Tools

CRM software

Databases

Computer systems

Job description

About the role

We are seeking an After Sales Service Coordinator to join the customer service team at Kitch (M) Sdn Bhd on a full-time basis. Based in Bandar Puteri Puchong, Selangor, this role is central to ensuring our customers receive exceptional support and service following their purchase. As an After Sales Service Coordinator, you will be the vital link between our customers and our service delivery team, managing inquiries, coordinating solutions, and maintaining the high standards of customer care that define our brand. This position offers the opportunity to develop expertise in customer relationship management whilst contributing directly to customer satisfaction and loyalty.

Key responsibilities

Responding to customer inquiries via phone, email and other communication channels with professionalism and promptness

Processing and prioritising after-sales service requests and warranty claims from customers

Coordinating with the technical and service teams to ensure timely resolution of customer issues

Maintaining accurate records of customer interactions, service requests and resolutions in the company database

Following up with customers to confirm satisfaction and gather feedback on service quality

Troubleshooting common customer problems and providing guidance where appropriate

Liaising between customers and external service providers to arrange installations, repairs or maintenance

Handling customer complaints with empathy and working towards satisfactory resolutions

Supporting the broader customer service team during peak periods and special projects

Contributing to the continuous improvement of after-sales service processes and procedures

What we're looking for

Previous experience working in a customer service or call centre environment, ideally in an after-sales or technical support capacity

Strong communication skills with the ability to explain complex information clearly to customers

Excellent organisational and time management abilities, with the capacity to handle multiple requests simultaneously

Proficiency in using computer systems, databases and customer relationship management (CRM) software

Problem-solving mindset with a proactive approach to resolving customer issues

Ability to remain calm and professional when dealing with difficult or frustrated customers

Attention to detail and accuracy in documenting customer interactions and service requests

Team player with strong interpersonal skills and the ability to collaborate with colleagues across departments

Fluency in English; additional languages such as Malay or Mandarin are advantageous

Flexibility and willingness to adapt to changing priorities and procedures

What we offer

At Kitch (M) Sdn Bhd, we believe in supporting our employees' professional growth and wellbeing. We offer competitive remuneration packages and the opportunity to develop valuable skills in customer relationship management and after-sales support. Our working environment is collaborative and supportive, where your contributions are recognised and valued. We provide ongoing training and development opportunities to help you advance your career within the organisation. Additionally, we foster a positive workplace culture that prioritises employee satisfaction and work-life balance, with flexible approaches to support your personal needs.

About us

Kitch (M) Sdn Bhd is a customer-focused organisation committed to delivering high-quality products and exceptional after-sales service. We pride ourselves on building lasting relationships with our customers through reliable service, professional support and innovative solutions. With a dedicated team and a commitment to excellence, we have established ourselves as a trusted name in our industry. Our mission is to exceed customer expectations at every touchpoint, and we believe that our after-sales service is a key differentiator. We are passionate about creating an inclusive, supportive workplace where talented individuals can thrive and contribute to our continued success.