Customer Quality Manager

GP Batteries; Kulai; On-site; MYR 120,000 - 180,000; Full time

Job summary

GP Batteries is seeking a quality and customer-facing professional to drive compliance with customer and regulatory requirements across packaging, artwork and change control. You will collaborate with R&D, Quality, Engineering, and Production to manage complaints, audits, and supplier changes while supporting packaging development and artwork submissions.

The role emphasizes cross-department coordination, documentation, and rapid response to customer inquiries, with preference for Mandarin

Qualifications

• Master’s or degree in science or engineering required.
• At least 5 years of related field experience.
• Self-motivated, independent and good communication.
• Ability to communicate in Mandarin is an advantage.
• Able to join immediately is an advantage.

Responsibilities

• Introduce and implement customer standards and requirements within the company.
• Monitor and update worldwide and customer environmental requirements.
• Ensure products meet ROSCH and REACH requirements and respond to customers.
• Conduct initial mock recalls and establish traceability programs.
• Introduce and implement quality audits related to regulations and customer requirements.
• Conduct mock recalls and traceability within related departments.
• Coordinate and communicate with customers on change control and validation of new materials, products, machines and processes.
• Work with related departments on customer technical inquiries, technical agreements and environmental issues.
• Collaborate with R&D, Quality, PIE, Engineering and Production to evaluate customer complaints and ensure corrective actions are taken.
• Evaluate and coordinate sample submissions to customers.
• Represent the company in responding to customer complaints with corrective and preventive actions.
• Ensure and follow up on the effectiveness of actions taken for customer complaints.
• Coordinate customer visits and audits as the point of contact.
• Collect customer feedback and prepare satisfaction survey analyses.
• Support packaging and artwork development and evaluation tests.
• Evaluate and coordinate artwork sample submissions to customers and vendors.
• Work with PMC to ensure change control and validate new packaging material suppliers/sources.
• Update work instructions related to customer satisfaction, complaints and packaging material evaluation.
• Participate in quality or process improvement projects with R&D, PIE, Quality and Production teams.

Skills

Communication

Mandarin

Self-motivated

Independent

Education

Master's or Degree in Science or Engineering

Job description

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• Introduce and Implement customer standard and requirements within company.
• Monitor and update of worldwide and customer environmental requirements.
• Ensure products are fulfilling ROSCH and REACH requirements and response to the customer.
• Initial Mock recall and traceability program.
• Introduce and implement the quality audit related to regulation and customer requirements within company.
• Conduct Mock recall and traceability within related department.
• Coordinate and communicate with customer on change control & validation of new material, product machine, process qualification.

(B) Customer Servic

• eWork with the related department (Production /PMC/ R&D/ EHS /Quality) on customer technical inquiries, technical agreement & environmental issue
• .Work with R&D, Quality, PIE, Engineering and production department for customer complaint evaluation, and ensure proper measure are taken where necessary
• .Evaluate and coordinate sample submission to customer
• .Represent the company to response to Customer Complaint by means of initiating and providing corrective action and preventive action
• .Ensure and follow up the effectiveness of implementation for action taken (customer complaint)
• .As window of contact, coordinate the customer visit and customer audit
• .Collect feedback from customer and prepare the customer satisfaction survey analysis and summar

y
(C) Packaging & Artwo

• rkSupport customer packaging and artwork development and evaluation tes
• t.Evaluate and coordinate artwork sample submission to customer and vendo
• r.Work out with PMC to ensure change control and validate new packaging material supplier/source that fulfil requiremen

t.
(D) Oth

• ersUpdate the Work instruction related customer satisfaction and customer complaint and packaging material evaluati
• on.Involve into the Quality or process improvement project with R&D, PIE, Quality and Production Te

am.
Require

• mentCandidate must possess at least a Master or Degree of Science or Engineering or equival
• ent.At least 5 year(s) of working experience in the related field is required for this posit
• ion.Self-motivated, independent and good communicat
• ion.Ability to communicate in Mandarin is an advant
• age.Able to join immediately is an advant