QA Manager

Jobstreet Malaysia; Bayan Lepas; On-site; MYR 180,000 - 240,000; Full time

Job summary

Jora Malaysia is seeking an experienced Customer Quality Assurance (CQA) Manager to lead customer quality activities, drive continuous improvement, and ensure customer satisfaction. The incumbent acts as the primary quality interface between customers and internal teams, managing complaints, audits, CAPA, and quality performance metrics.

The role requires partnering with Manufacturing, Engineering, Supply Chain, and Program Management to enhance quality performance and support new product

Qualifications

• Bachelor's degree in Engineering, Quality Management, Manufacturing, or related field.
• 8+ years of quality experience in manufacturing with prior managerial exposure.
• Experience managing OEM/EMS or precision manufacturing quality issues.

Responsibilities

• Serve as the primary contact for customer quality-related matters.
• Manage customer complaints, quality issues, and escalation processes.
• Lead root cause analysis and CAPA activities using quality tools (8D, 5 Why, Fishbone, FMEA).
• Coordinate cross-functional teams to resolve customer quality concerns.
• Drive continuous improvement to improve product quality and customer satisfaction.
• Monitor customer quality KPIs (PPM, complaint trends, yield, CAPA effectiveness).
• Lead customer audits, visits, and quality reviews.
• Review and approve quality documentation, reports, and customer responses.

Skills

Leadership

Quality Systems

CAPA

Data Analysis

Stakeholder Mgmt

Audits

Education

Bachelor's Degree in Engineering/Quality/Manufacturing

Tools

MS Office

Quality Management Software

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Job Summary

We are seeking an experienced and customer-focused Customer Quality Assurance (CQA) Manager to lead customer quality activities, drive continuous improvement initiatives, and ensure customer satisfaction. The incumbent will act as the primary quality interface between customers and internal teams, managing customer complaints, audits, corrective actions, and quality performance metrics.

Key Responsibilities

• Serve as the primary contact for customer quality-related matters.
• Manage customer complaints, quality issues, and escalation processes to ensure timely resolution.
• Lead root cause analysis and corrective/preventive action (CAPA) activities using quality tools such as 8D, 5 Why, Fishbone, and FMEA.
• Coordinate cross-functional teams to investigate and resolve customer quality concerns.
• Drive continuous improvement initiatives to improve product quality and customer satisfaction.
• Monitor customer quality KPIs, including PPM, complaint trends, yield, and corrective action effectiveness.
• Lead customer audits, visits, and quality reviews.
• Ensure compliance with customer requirements, industry standards, and quality management systems.
• Review and approve quality documentation, reports, and customer responses.
• Collaborate with Manufacturing, Engineering, Supply Chain, and Program Management teams to improve quality performance.
• Support new product introduction (NPI) activities and customer qualification requirements.
• Manage and develop the Customer Quality team through coaching, mentoring, and performance management.

Job Requirements

• Bachelor's Degree in Engineering, Quality Management, Manufacturing, or a related field.
• Minimum 8 years of quality experience in a manufacturing environment, with at least 3 years in a managerial role.
• Experience managing customer quality issues for OEM, EMS, semiconductor or precision manufacturing industries.
• Strong knowledge of quality systems, problem-solving methodologies, and continuous improvement tools.
• Experience handling customer audits, complaint management, and corrective action processes.

• Ability to analyze quality data and drive improvement initiatives.
• Strong leadership, communication, and stakeholder management skills.
• Proficient in Microsoft Office applications and quality management systems.
• Able to communicate effectively with customers and senior management.

Preferred Qualifications

• Certified Quality Engineer (CQE), Six Sigma Green Belt/Black Belt, or equivalent certification.
• Experience in EMS (Electronics Manufacturing Services) environment.
• Knowledge of regulatory and customer-specific quality requirements.