Customer Quality Engineer

SK8 Engineering; Bandar Penawar; On-site; MYR 60,000 - 90,000; Full time

Job summary

SK8 Engineering in Malaysia is seeking a Quality Engineer to manage customer quality issues and drive corrective actions across manufacturing processes.

You will lead RCCA/8D analysis, coordinate containment, and ensure effective verification while maintaining quality communications with customers and internal teams.

Qualifications

• Diploma/Degree in Mechanical, Manufacturing, Quality Engineering or related field
• 3–5 years in Customer Quality or manufacturing quality
• Knowledge of RCCA, 8D, 5 Why, Fishbone, NCR/CAR and CAPA
• Familiar with ISO 9001, PFMEA, Control Plan and quality inspection processes
• Able to read engineering drawings and customer specifications
• Understanding of fabrication, welding, painting/coating, assembly and testing processes
• Strong communication, reporting and cross-functional coordination skills
• Customer audits experience is a plus

Responsibilities

• Coordinate and manage customer quality issues and corrective actions
• Lead RCCA and containment actions with relevant departments
• Act as the quality focal point for customer communications and meetings
• Support customer audits and closure of audit findings
• Monitor and cascade customer quality requirements internally
• Prepare quality reports, issue trackers and KPI data
• Coordinate site/customer quality issues to closure

Skills

RCCA/8D problem solving

5 Why analysis

Fishbone (Ishikawa)

NCR/CAR/CAPA

ISO 9001

PFMEA

Control Plan

Reading drawings

Quality reporting

Cross-functional coordination

Education

Diploma/Degree in Mechanical/Manufacturing/Quality Engineering

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Manage and coordinate customer quality issues, complaints, MNC/SCAR/NCR and corrective action follow-up. Act as the Quality focal point for customer communication, quality meetings and issue status updates.

Key responsibilities

• Manage and coordinate customer quality issues, complaints, MNC/SCAR/NCR and corrective action follow-up
• Lead root cause analysis (RCCA/8D) and coordinate containment, corrective actions and effectiveness verification with relevant departments
• Act as the Quality focal point for customer communication, quality meetings and issue status updates
• Support customer audits, product/manufacturing audits, self-assessments and closure of audit findings
• Monitor customer quality requirements and ensure requirements are cascaded and implemented internally
• Coordinate site/customer quality issues and follow up until closure
• Prepare and maintain customer quality reports, issue trackers, KPI data and Supporting Evidence

Requirement

• Diploma/Degree in Mechanical, Manufacturing, Quality Engineering or related field
• Minimum 3–5 years' experience in Customer Quality, Quality Engineering or manufacturing quality
• Strong knowledge of RCCA, 8D, 5 Why, Fishbone, NCR/CAR and CAPA
• Knowledge of ISO 9001, PFMEA, Control Plan and quality inspection processes
• Able to read engineering drawings and customer specifications
• Good understanding of fabrication, welding, painting/coating, assembly and testing processes
• Strong customer communication, report writing, presentation and cross-functional coordination skills
• Experience in customer complaints and customer audits is preferred