Customer Quality Engineer

Frencken Mechatronics (M) Sdn Bhd; Bandar Baru Bangi; On-site; MYR 60,000 - 90,000; Full time

Job summary

Frencken Mechatronics (M) Sdn Bhd in Bangi, Selangor is seeking a dedicated QA professional to act as the QA account holder, liaising with customers and internal departments on quality matters. The role focuses on ensuring customer satisfaction and compliance with quality requirements.

You will handle customer quality issues, audits, CAPA, and drive QA/QC improvement initiatives while collaborating with cross-functional teams to raise product quality and process efficiency.

Qualifications

• Minimum 3–5 years hands-on QMS/QA/QC in a manufacturing environment.
• Experience handling customer quality matters and leading QA/QC activities.
• Knowledge of ISO 9001 quality management systems.
• Familiar with QA/QC tools and methodologies (7 QC Tools, GD&T, SPC, FMEA, 8D, PDCA).
• Experience leading quality improvement initiatives and achieving targets.

Responsibilities

• Act as QA account holder to liaise with customers and internal departments on quality matters.
• Handle customer quality issues, complaints, meetings, audits, and CAPA follow-ups.
• Coordinate internal quality assurance and control processes.
• Collaborate with cross-functional teams to improve product quality and customer satisfaction.
• Prepare and maintain quality reports and records.
• Ensure compliance with ISO standards and QMS.

Skills

QA/QC

Communication

Problem solving

Teamwork

MS Office

Education

Bachelor or Diploma in Mechanical/Electrical/Electronics/Quality Engineering

Tools

7 QC Tools

FMEA

SPC

GD&T

8D

Job description

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Frencken Mechatronics (M) Sdn Bhd - Bangi, Selangor

Act as the Quality Assurance (QA) account holder/contact window to liaise with customers and internal departments including PMM, SMM, and CEM Divisions on quality-related matters.

Handle customer quality issues, complaints, meetings, audits, and follow-up actions to ensure customer satisfaction and compliance with quality requirements.

Coordinate and support internal operational processes and activities related to quality assurance and quality control.

Work closely with customers on quality discussions, corrective actions, continuous improvement activities, and quality performance reviews.

Lead and support QA/QC improvement initiatives to achieve departmental and company quality targets.

Perform root cause analysis and implement corrective and preventive actions (CAPA) for quality-related issues.

Ensure compliance with ISO standards, customer requirements, and internal quality management systems (QMS).

Prepare and maintain quality reports, documentation, and records related to customer and internal quality matters.

Collaborate with cross-functional teams to improve product quality, process efficiency, and customer satisfaction.

Education

Degree or Diploma in Mechanical Engineering, Electrical Engineering, Electronics Engineering, Quality Engineering, or related field.

Working Experience

Minimum 3-5 years of hands-on experience in Quality Management System (QMS) and QA/QC functions within a manufacturing environment.

Experience in handling customer quality matters and leading QA/QC activities.

Knowledge and exposure to ISO 9001 quality management systems.

Familiar with QA/QC tools and methodologies such as 7 QC Tools, GD&T, SPC, FMEA, 8D, and PDCA.

Experience in leading quality improvement initiatives and achieving quality performance targets will be an added advantage.

Knowledge, Skills & Abilities

Strong communication and interpersonal skills with the ability to interface effectively with internal and external stakeholders.

Good problem-solving and analytical skills.

Proficient in Microsoft Office applications such as Word, Excel, and PowerPoint.

Ability to work independently and collaboratively in a team environment.

Good written and verbal communication skills in English.

Strong teamwork, coordination, and customer management skills.