Customer Quality Manager

Michael Page; Kedah; On-site; MYR 16,000 - 20,000; Full time

Job summary

Jora Malaysia is seeking a seasoned Customer Quality Manager in Kulim, Kedah, for a permanent role with opportunities to contribute to quality improvements within a large multinational organisation.

The role requires strong leadership, extensive experience in quality management, and hands-on use of SPC, FMEA, 8D, and Pareto analysis to uphold ISO standards and customer expectations. You will lead investigations, audits, and cross-functional collaboration.

Qualifications

• Minimum 10 years of experience in quality management, ideally in a customer-facing role within manufacturing.
• Strong analytical thinking, problem solving, and communication capabilities.
• Hands-on knowledge of quality tools such as SPC, FMEA, 8D, and Pareto analysis, as well as ISO standards.
• Bachelor's degree in Engineering, Quality Management, or a related discipline.
• Demonstrated ability to manage stakeholders and navigate high-pressure situations effectively.
• High level of attention to detail in quality inspection and validation.
• Proven leadership skills with experience managing cross-functional teams.

Responsibilities

• Serve as the main technical contact for customer quality matters, strengthening relationships and driving satisfaction.
• Manage customer complaints by leading investigations, performing root cause analysis (RCA), and executing CAPA.
• Conduct customer audits, ensure adherence to industry standards (ISO, FDA), and align internal processes with customer expectations.
• Track and analyse KPIs such as CSAT, defect rates, and product returns; prepare reports for leadership review.
• Identify trends from customer feedback and implement continuous improvement initiatives across manufacturing, design, or service functions.
• Maintain comprehensive quality documentation including inspection records and certification reports.

Skills

Quality management

Stakeholder management

Leadership

Analytical thinking

Problem solving

Communication

Education

Bachelor's degree in Engineering or Quality Management

Tools

SPC

FMEA

8D

Pareto analysis

ISO standards

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Serve as the main technical contact for customer quality matters, strengthening relationships and driving satisfaction.
• Manage customer complaints by leading investigations, performing root cause analysis (RCA), and executing corrective and preventive actions (CAPA).
• Conduct customer audits, ensure adherence to industry standards (e.g., ISO, FDA), and align internal processes with customer expectations.
• Track and analyse KPIs such as CSAT, defect rates, and product returns; prepare reports for leadership review.
• Identify trends from customer feedback and implement continuous improvement initiatives across manufacturing, design, or service functions.
• Maintain comprehensive quality documentation including inspection records and certification reports.

• Serve as the main technical contact for customer quality matters, strengthening relationships and driving satisfaction.
• Manage customer complaints by leading investigations, performing root cause analysis (RCA), and executing corrective and preventive actions (CAPA).
• Conduct customer audits, ensure adherence to industry standards (e.g., ISO, FDA), and align internal processes with customer expectations.
• Track and analyse KPIs such as CSAT, defect rates, and product returns; prepare reports for leadership review.
• Identify trends from customer feedback and implement continuous improvement initiatives across manufacturing, design, or service functions.
• Maintain comprehensive quality documentation including inspection records and certification reports.

Attractive package and benefitsGreat opportunity for growth

A successful Customer Quality Manager should have:

• Minimum 10 years of experience in quality management, ideally in a customer-facing role within manufacturing or similar industries.
• Strong analytical thinking, problem‑solving, and communication capabilities.
• Hands‑on knowledge of quality tools such as SPC, FMEA, 8D, and Pareto analysis, as well as ISO standards.
• Bachelor's degree in Engineering, Quality Management, or a related discipline.
• Demonstrated ability to manage stakeholders and navigate high‑pressure situations effectively.
• High level of attention to detail in quality inspection and validation.
• Proven leadership skills with experience managing cross‑functional teams.

The hiring company is a large organisation operating in the industrial and manufacturing industry. They are committed to delivering top‑notch engineering and manufacturing solutions and fostering innovation in a collaborative environment.

• Annual salary between MYR 16,000 and MYR 20,000.
• Permanent role with opportunities to contribute to quality improvements.
• Work with an established multinational corporation (MNC).

If you are looking to advance your career in the industrial and manufacturing sector, consider applying for this role based in Kulim, Kedah.