Quality Manager

Asia Recruit; Ayer Keroh; On-site; MYR 150,000 - 190,000; Full time

Job summary

Jora Malaysia is seeking a Quality Manager to lead the local QM team, drive food safety programs, and oversee vendor and customer quality initiatives. The role is based in Ayer Keroh, Melaka, reporting to Head of Operations, with responsibilities spanning root cause analysis, crisis management, and continuous quality improvements.

Required are 6–8 years in end-to-end quality, a relevant university degree, and industry experience in food-related sectors.

Qualifications

• Minimum 6-8 years of related experience in end-to-end Quality, including Quality Assurance and Quality Control, with at least 2 years in a leadership position.
• University degree in Chemistry, Biology, Analytical Chemistry, Microbiology, Food Sciences or relevant.
• Industrial experience within food-related industries is required.
• Leadership experience in spearheading the Quality function is highly preferred.
• Relevant certifications such as FSSC 22000, ISO 9001, and Halal certification are ideal.

Responsibilities

• Lead local Quality Management (QM) and Quality Management Improvement (QMI) Teams, focusing on talent development and alignment of responsibilities.
• Set and monitor targets, provide guidance, and conduct regular performance reviews and talent assessments.
• Design and execute shop floor quality and efficiency improvement programs, overseeing new product introductions and technology scale-ups.
• Optimize processes, drive resolution of quality non-conformances, and monitor production transfer activities.
• Implement lean concepts for shop floor efficiency and enhance local Quality and Food Safety programs.
• Maintain documentation, food safety programs, and establish risk-based internal audit programs.
• Facilitate training on quality and food safety, implement Vendor and Customer Quality Programs, and manage customer audits and complaints.
• Lead investigations into major complaints, develop corrective action plans, and liaise with the commercial team for customer communication and presentations.

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

As theQuality Manager, you will lead the local QM team, develop talent, and enhance shop floor quality and efficiency. You will also drive Quality and Food Safety programs, implement Vendor and Customer Quality initiatives, manage regional projects, and conduct crisis management and root cause analysis for customer complaints. In this role, you will be based in Ayer Keroh, Melaka while reporting to Head of Operations.

Job Responsibilities:

• Lead local Quality Management (QM) and Quality Management Improvement (QMI) Teams, focusing on talent development and alignment of responsibilities.
• Set and monitor targets, provide guidance, and conduct regular performance reviews and talent assessments.
• Design and execute shop floor quality and efficiency improvement programs, overseeing new product introductions and technology scale-ups.
• Optimize processes, drive resolution of quality non-conformances, and monitor production transfer activities.
• Implement lean concepts for shop floor efficiency and enhance local Quality and Food Safety programs.
• Maintain documentation, food safety programs, and establish risk-based internal audit programs.
• Facilitate training on quality and food safety, implement Vendor and Customer Quality Programs, and manage customer audits and complaints.
• Lead investigations into major complaints, develop corrective action plans, and liaise with the commercial team for customer communication and presentations.

Job Requirements:

• Minimum 6-8 years of related experience in end-to-end Quality, including Quality Assurance and Quality Control, with at least 2 years in a leadership position.
• University degree in Chemistry, Biology, Analytical Chemistry, Microbiology, Food Sciences or relevant.
• Industrial experience within food-related industries is required.
• Leadership experience in spearheading the Quality function is highly preferred.
• Relevant certifications such as FSSC 22000, ISO 9001, and Halal certification are ideal.
• Familiarity with the overall supply chain and the ability to advise on operations related to quality.
• Strong organizational, presentation, and project management skills.
• Go-getter personality with effective oral and written communication skills for both internal and external stakeholders.
• Ability to manage complexities associated with materials, processes, and external stakeholders (vendors, customers, authorities).
• Demonstrated leadership in an international business setting, preferably within a matrix organization.
• Possess a strong sense of maturity and independence, showcasing ability to work in diverse environments.
• Able to work in Ayer Keroh, Melaka.

Only shortlisted candidates will be notified.