Senior Quality Manager

Michael Page; Kulim; On-site; MYR 20,000 - 25,000; Full time

Job summary

Jora Malaysia is seeking a Senior Quality Leader to oversee the site Quality Management System and drive continuous improvement. You will lead professional quality teams across multiple functions, ensuring quality targets and customer expectations are met.

The role emphasizes coaching, problem-solving, and CAPA execution, with extensive experience in ISO/IPC/AS TL standards and lean six sigma practices. A permanent, full-time position based in Kulim is offered.

Qualifications

• Bachelor's degree in Engineering, Quality, Manufacturing, or a related discipline, or equivalent industry experience.
• 10+ years in Quality Engineering or Quality Management.
• Current leadership position (Quality Manager/Dept. Head or equivalent).
• Strong understanding of QMS and international quality standards (ISO, IPC, AS, TL).
• Experience with quality metrics, monitoring and performance management.
• Lean Manufacturing and Six Sigma knowledge.
• Proficiency in SPC, 5S, and VSM.
• Experience with FMEA and Quality Control Plans.
• Proven project management and cross-functional leadership.

Responsibilities

• Lead and oversee the site's QMS to comply with quality objectives.
• Lead quality teams across multiple functions/departments.
• Drive quality performance metrics and customer satisfaction.
• Lead large-scale Quality Improvement Programmes (QIP).
• Develop and mentor quality personnel; support capability building.
• Investigate and resolve complex customer quality issues; apply structured problem-solving and corrective actions.
• Manage non-conforming material analysis, RMAs, and CAPA activities.
• Ensure compliance with audits and ESD requirements.
• Oversee document control, change management, CAPA, calibration.
• Support NPI and supplier qualifications through FAIs.
• Review and approve quality docs for medium to high-risk products.
• Collaborate with cross-functional teams to improve manufacturing quality.
• Promote Lean, Six Sigma and quality engineering best practices.

Skills

QMS Leadership

Quality Team Leadership

Quality Metrics

Lean Six Sigma

CAPA

Education

Bachelor's Degree in Engineering/Quality/Manufacturing

Tools

Excel

MS Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

• Lead and oversee the site's Quality Management System (QMS) to ensure compliance and achievement of quality objectives.
• Manage and provide leadership to professional quality teams across multiple functions or departments.
• Drive quality performance metrics and ensure achievement of key quality targets and customer expectations.
• Lead large-scale and complex Quality Improvement Programmes (QIP) to enhance operational performance.
• Develop and mentor quality personnel, supporting capability building and succession planning.
• Investigate and resolve complex customer quality issues using structured problem-solving methodologies and corrective actions.
• Manage quality-related activities including non-conforming material analysis, customer returns (RMA), and corrective action programmes.
• Ensure compliance with ESD requirements and support customer, regulatory, and third-party audits.
• Oversee quality management processes including document control, change management, CAPA, and calibration programmes.
• Support new product introductions (NPI) and customer qualification activities through supplier assessments and First Article Inspections (FAI).
• Review and approve quality documentation for medium to high-risk products and programmes.
• Collaborate with cross-functional teams to improve manufacturing quality, process effectiveness, and customer satisfaction.
• Promote continuous improvement initiatives using Lean, Six Sigma, and quality engineering best practices.

• Lead and oversee the site's Quality Management System (QMS) to ensure compliance and achievement of quality objectives.
• Manage and provide leadership to professional quality teams across multiple functions or departments.
• Drive quality performance metrics and ensure achievement of key quality targets and customer expectations.
• Lead large-scale and complex Quality Improvement Programmes (QIP) to enhance operational performance.
• Develop and mentor quality personnel, supporting capability building and succession planning.
• Investigate and resolve complex customer quality issues using structured problem-solving methodologies and corrective actions.
• Manage quality-related activities including non-conforming material analysis, customer returns (RMA), and corrective action programmes.
• Ensure compliance with ESD requirements and support customer, regulatory, and third-party audits.
• Oversee quality management processes including document control, change management, CAPA, and calibration programmes.
• Support new product introductions (NPI) and customer qualification activities through supplier assessments and First Article Inspections (FAI).
• Review and approve quality documentation for medium to high-risk products and programmes.
• Collaborate with cross-functional teams to improve manufacturing quality, process effectiveness, and customer satisfaction.
• Promote continuous improvement initiatives using Lean, Six Sigma, and quality engineering best practices.

Great opportunity for growth

A successful Senior Quality Manager should have:

• Bachelor's Degree in Engineering, Quality, Manufacturing, or a related discipline, or equivalent industry experience.
• Minimum 10 years of experience within a Quality Engineering or Quality Management function.
• Currently serving as a Quality Manager, Department Head, or equivalent leadership position.
• Strong understanding of Quality Management Systems and international quality standards such as ISO, IPC, AS, and TL standards.
• Extensive experience with quality metrics, monitoring, and performance management.
• Practical knowledge of Lean Manufacturing and Six Sigma methodologies.
• Strong working knowledge of Statistical Process Control (SPC), 5S, and Value Stream Mapping (VSM).
• Experience conducting Failure Mode and Effects Analysis (FMEA) and developing Quality Control Plans.
• Proven project management and cross-functional leadership capabilities.
• Strong problem-solving skills with experience in Root Cause Analysis and corrective action implementation.
• Ability to coordinate multiple resources and priorities to achieve quality and production objectives.
• Experience supporting audits, customer quality requirements, and supplier quality assessments.
• Excellent communication and stakeholder management skills.
• Demonstrated ability to lead, coach, train, and motivate teams within a fast-paced manufacturing environment.
• Strong knowledge of manufacturing processes and operational quality controls.
• Proficiency in Microsoft Office or equivalent productivity tools, including Excel, Word, PowerPoint, and collaboration platforms.

An organisation in the industrial/manufacturing industry located in Kulim.

• Annual salary ranging from MYR 20,000 to MYR 25,000.
• Opportunity to work with a multinational company (MNC).
• Permanent role with long-term career prospects.