Customer Program Manager (CLS)

Celestica; Kulim; On-site; MYR 120,000 - 200,000; Full time

Job summary

Celestica is seeking a Program Manager to act as the primary interface between the customer and the company for smaller accounts, with the goal of achieving planned revenue and profits.

You will be part of teams responsible for day-to-day activities to ensure on-time product deliveries and that projects stay on schedule, while coordinating regular program tracking meetings and reporting progress to customers and internal teams.

Qualifications

• In-depth knowledge of the manufacturing process, schedules and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials).
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Responsibilities

• Act as the primary interface between the customer and Celestica to manage programs and revenue for smaller accounts.
• Work with teams responsible for day-to-day activities to ensure on-time product deliveries and on-schedule projects.
• Coordinate and host regular program tracking meetings with the customer and internal team members.
• With guidance from more experienced colleagues, manage current and planned programs to achieve revenue objectives.
• Communicate frequently with customers to ensure satisfaction with Celestica and its products.
• Receive and resolve customer issues and complaints.
• Monitor inventory impact of order changes.
• Provide performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Skills

Stakeholder management

Negotiation skills

Problem resolution

Communication skills

Leadership and motivation

Multi-project management

Interpersonal skills

Scheduling/SCM knowledge

Customer liaison

Tools

Excel

Databases

Job description

Acts as the primary interface between the customer and the company for managing specific programs to achieve planned revenue and profits for smaller customer accounts.

Works as a member of teams responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule.

Coordinates and hosts regular (as needed) program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

With guidance from more experienced team members, manages current and planned programs to achieve planned revenue.

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Receives and resolves customer issues and complaints.

Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Job Requirements :

• In-depth knowledge of the manufacturing process, schedules and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with manufacturing PCBs.
• In-depth knowledge of product pricing, contracts and contract negotiations.
• Thorough understanding of business risks and price make up (Value add and Materials) .
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Consumer Electronics Manufacturing 1,001-5,000 employees

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.

Headquartered in Toronto, Celestica Inc. is a global leader in high-reliability design, manufacturing, and supply chain solutions. We enable major brands to launch complex products in markets like Aerospace, Defense, HealthTech, and Industrial, driving a smarter, sustainable future.

In 2023, Celestica expanded its footprint with a new Design Centre in Penang, Malaysia. This strategic hub collaborates with our global engineering teams to develop cutting-edge Hardware Platform Solutions. The Penang team focuses on next-gen Networking, Storage, and Server technologies to power Cloud, AI, Machine Learning, Edge, and 5G deployments worldwide.