Strategic Customer Programs Manager

PERSOL; Kulim; On-site; MYR 67,000 - 89,000; Full time

Job summary

PERSOL is seeking a Customer Program Management Specialist to drive profitability and performance across programs in the PCB manufacturing space. You will lead forecasting, planning, and coordination with customers and internal teams to ensure on-time delivery and value realization.

The role requires strong problem-solving, negotiation, and communication skills, with experience in order/demand management, ECO processes, and cost/price analysis.

Qualifications

• 5–6 years of relevant work experience.
• Bachelor's degree in a relevant field.
• Deep knowledge of manufacturing processes, SCM and scheduling.
• Experience with PCB manufacturing pricing, contracts and negotiations.
• Strong customer negotiation and problem-solving skills.
• Excellent presentation and interpersonal abilities.

Responsibilities

• Manage customer account profitability, forecasting, planning, and execution of strategies.
• Oversee order and demand management, ECO management, and readiness for new builds.
• Participate in pricing/bid preparation and contract development/negotiation.
• Monitor customer satisfaction through surveys, self-assessments, complaints, and resolution.
• Communicate with customers to ensure satisfaction with products.
• Coordinate program tracking meetings with the customer and internal teams.
• Receive and resolve customer issues and monitor inventory impact of changes.
• Provide performance reporting for monthly Operations Reviews and quarterly Customer Performance Reviews.
• Collaborate with cost engineering, finance, and SCM to analyze costs and variances.

Skills

Customer management

Negotiation

Problem solving

Presentation skills

Database management

Project management

Interpersonal skills

Communication

Education

Bachelor's degree in relevant fields

Job description

PERSOL is seeking a Customer Program Management Specialist to drive profitability and performance across programs in the PCB manufacturing space. You will lead forecasting, planning, and coordination with customers and internal teams to ensure on-time delivery and value realization.

The role requires strong problem-solving, negotiation, and communication skills, with experience in order/demand management, ECO processes, and cost/price analysis.