Customer Programs Manager – Delivery & Insights

Celestica; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

Celestica in Malaysia seeks a Customer Program Management Analyst to act as the interface between customers and internal teams, track orders, and resolve delivery issues. You will prepare and analyze reports, coordinate with stakeholders, and support quotes and billing communication.

Requires a Bachelor's degree and 2–4 years of relevant experience; strong data entry and Excel skills are beneficial. On-site role with emphasis on accuracy and collaboration.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Two to Four years relevant experience.
• Knowledge of manufacturing process, schedules and scheduling requirements is listed as context for role.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives, reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect on-time delivery of the product(s).
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues pertaining to monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports including open order status, on-time delivery, and forecasting accuracy.
• Assists more experienced team members in preparation of quotes.
• Tracks project and billing and communicates status to team and customer.

Skills

Data entry accuracy

Communication skills

Analytical thinking

Education

Bachelor's degree in related field

Tools

Excel

Access

PowerPoint

Word

Job description

Celestica in Malaysia seeks a Customer Program Management Analyst to act as the interface between customers and internal teams, track orders, and resolve delivery issues. You will prepare and analyze reports, coordinate with stakeholders, and support quotes and billing communication.

Requires a Bachelor's degree and 2–4 years of relevant experience; strong data entry and Excel skills are beneficial. On-site role with emphasis on accuracy and collaboration.