Customer Programs Manager — Delivery & Reporting

Celestica; Johor Bahru; On-site; MYR 90,000 - 120,000; Full time

Job summary

Celestica is seeking a Customer Program Management Specialist in Malaysia to act as the interface between customers and internal teams, monitor orders, and coordinate resolutions to ensure on-time delivery. You will build strong relationships with customers and suppliers, prepare performance reports, and support multiple projects while maintaining data accuracy.

The role emphasizes cross-functional collaboration, data-driven reporting, and proactive issue resolution within a fast-paced

Qualifications

• A degree holder with minimum 6 years related experience in planning or program management.
• Knowledge of the manufacturing process, schedules and scheduling requirements, and logistics.
• Knowledge of the business issues associated with manufacturing.
• Knowledge of customer contracts and terms.
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Knowledge of computer applications and the ability to accurately perform tasks in Access, Excel, Word and PowerPoint.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.

Responsibilities

• Participates as a member of a customer focus team and acts as an interface between customers and the team.
• Receives reviews and monitors status of customer orders.
• Works with internal and external customers to identify and resolve issues that may affect the on-time delivery of the product(s).
• Builds internal and external relationships, with emphasis on those that facilitate the achievement of job/role accountabilities, such as relationships with key suppliers, customers and internal service.
• Communicates customer requirements and issues in production meetings.
• Researches issues such as material, forecast, EDI transmission, and production problems and coordinates resolution with department managers, process owners or the customer.
• Maintains issues, complaints and corrective action requests for reporting purposes.
• Enters data into database ensuring root cause is reached and issue is closed.
• Troubleshoots return issues.
• Develops, maintains and generates all necessary performance reports and measurements for dissemination to internal staff.
• Tracks and resolves all issues and discrepancies pertaining to the creation of monthly management reports.
• Analyzes issues and problems to determine trends.
• Prepares, analyzes and distributes reports which may include open order status, placements, on time delivery, return metrics inventory and buffer stock status, order turn time, yields, forecasting accuracy, order coverage, shipments and reports for special customer requests.
• Assists more experienced team members in the preparation of new product, qualification and service quotes.
• Tracks project and billing and communicates status to team and customer.

Job description

Celestica is seeking a Customer Program Management Specialist in Malaysia to act as the interface between customers and internal teams, monitor orders, and coordinate resolutions to ensure on-time delivery. You will build strong relationships with customers and suppliers, prepare performance reports, and support multiple projects while maintaining data accuracy.

The role emphasizes cross-functional collaboration, data-driven reporting, and proactive issue resolution within a fast-paced