Shift Supervisor

Golden Scoop Sdn Bhd; Penang; Presencial; MYR 24 000 - 30 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Staff Meal

Group insurance

Outpatient medical claim

PayD salary benefits

14 days of annual leave

Free cake on birthday

Resumo da oferta

Golden Scoop Sdn Bhd is seeking an operations manager for its store network in Malaysia. The role focuses on achieving store objectives through goal setting, staff development, and rigorous adherence to cash handling and safety procedures.

The ideal candidate has 1 year in operations management in F&B or retail and a willingness to lead with trust, coach junior staff, and deliver quality results. Fresh graduates with a Diploma/SKM may apply.

Qualificações

• 1 year of experience in operations management in F&B, the food service industry, or retail.
• Fresh graduates with a diploma/SKM can apply.
• Relentless focus on customer, understands what customer wants and how to deliver the experience.
• Listens and communicates well with others; creates a positive team environment.
• Takes personal responsibility, adapts quickly, and makes timely decisions.

Responsabilidades

• Set goals for the work group and drive organizational capability.
• Manage store staffing levels to support development and performance.
• Oversee cash handling, security, and daily bank-in reports to ensure accurate takings.
• Resolve sales and operations issues promptly and conduct risk reviews for food safety and quality.

Formação académica

Diploma/SKM

Descrição da oferta de emprego

Setting goals for the work group, developing organizational capability, and modelling how work together.

Displays a customer come first attitude by training and holding partners accountable for delivering legendary customer service.

Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.

Manages with integrity, honesty and knowledge that promote the culture, values and mission of BR.

Monitor and manages store staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirement.

Utilizes existing tools to identify and prioritizes communication and regularly uses discretion to filter communication to the store team.

Responsible to maintain good and profitable Cost of Goods, labor cost and controlling product damages according to guideline by Finance department.

Executes store operational policies and procedures, including those for cash handling and safety and security to ensure the safety of all team member during each shift.

Follow all cash management and cash register policies and ensure proper cash management practices are followed by shift team.

Check bank-in reports of outlets to ensure daily sales takings are banked in on time.

Resolve sales and operations issues in an effective and timely manner.

Conduct ROR (Review of Operations Risks) on food safety, SOPs, product quality and health risks to ensure compliance to required standards.

Maintains regular and consistent attendance and punctuality.

REQUIREMENTS:

1 year of experience in operations management in F&B, the food service industry, or retail.

Fresh graduates with a diploma/SKM (such as F&B, culinary, food safety, hospitality, communication business administration, or its equivalent) can apply.

Relentless focus on customer, understands what customer wants and how to deliver the experience

Listens and communicates well with others within and outside of BR. Creates a team environment that is positive and productive.

Takes personal responsibility to do the right thing. Adapts quickly to change and makes timely, thoughtful decisions.

Continuously seek opportunities to improve self and others.

Lead with trust, commitment, coach and develop junior staff.

Understands to drive overall business success and is accountable to prioritize and deliver quality results.

Articulate and able to communicate effectively across all functions and levels.

Demonstrate leadership in managing teams and sales/achievement driven.

Other

Total remuneration (Estimated around RM2,150 to RM2,700 including basic salary, incentive pay, transport reimbursement, overtime)

Staff Meal

1% of incentive

14 days of annual leave

Free cake on birthday

Group insurance

Outpatient medical claim

PayD salary benefits

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Retail & Consumer Products 101-1,000 employees

Awarded the sole franschisee for Malaysia and Singapore by Baskin Robbins Inc. of the United States, GOLDEN SCOOP SDN BHD was founded in 1988 and has never looked back since!

Throughout the years, our company has growned tremendously and is well established in both Malaysia and Singapore!

Awarded the sole franschisee for Malaysia and Singapore by Baskin Robbins Inc. of the United States, GOLDEN SCOOP SDN BHD was founded in 1988 and has never looked back since!

Throughout the years, our company has growned tremendously and is well established in both Malaysia and Singapore!

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