Customer Experience Specialist — Growth & Mentoring

TDCX; Malaysia; Hybrid; MYR 67,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Social security coverage

Flexible working arrangements

World-class workspace

Learning & development programs

Job summary

TDCX is a Singapore-headquartered BPO and CX solutions leader hiring in Malaysia for a Quality Manager role. You will ensure high standards of customer service, work across multiple channels, and contribute to process improvements. The role emphasizes strong communication, problem-solving, and customer-first mindset.

The successful candidate will join a global team, enjoy flexible working arrangements, and have opportunities for professional growth in a dynamic, tech-enabled environment.

Qualifications

• Diploma or higher in any field.
• 2 years of related experience preferred; fresh graduates encouraged.
• Strong time management and multitasking abilities.
• Excellent communication and phone etiquette in English and local language(s).
• Comfortable with computers and multiple systems.
• Proficient in English and local market language.

Responsibilities

• Provide excellent support across all relevant channels.
• Identify customer needs and research issues to offer strategic solutions.
• Ensure first contact resolution and follow-up to close cases per service standards.
• Provide constructive feedback on tools, resources, procedures, and guidelines.
• Deliver high-quality service to maximize customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Performs other duties as assigned to support Quality Management.

Skills

Time management

Multitasking

Effective communication

Customer service

Problem solving

Education

Diploma or higher

Job description

TDCX is a Singapore-headquartered BPO and CX solutions leader hiring in Malaysia for a Quality Manager role. You will ensure high standards of customer service, work across multiple channels, and contribute to process improvements. The role emphasizes strong communication, problem-solving, and customer-first mindset.

The successful candidate will join a global team, enjoy flexible working arrangements, and have opportunities for professional growth in a dynamic, tech-enabled environment.