Customer Experience Specialist - Flexible Growth Support

TDCX; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Benefits offered by this job

Attractive remuneration

Medical coverage

World-class workspace

Recognition programs

Career development

Positive culture

Great location

Flexible work

Mentoring

Global awards

Job summary

TDCX is seeking a customer support professional in Kuala Lumpur. You will assist customers across channels, identify needs, and provide strategic solutions while ensuring clear resolution and follow-up. The role emphasizes strong communication in English and local language, with comprehensive medical, insurance, and development opportunities.

Join a global BPO leader with award-winning workspaces and flexible arrangements. Basic salary plus allowances and annual leaves are provided.

Qualifications

• Diploma or higher required; fresh graduates welcome.
• 2 years of related experience preferred.
• Excellent verbal and written communication in English and local market language.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs and research issues to provide strategic solutions.
• Ensure first contact resolution and effective follow-up with partners and internal teams.
• Offer constructive feedback to improve tools, resources, and processes.
• Deliver high-quality service to achieve maximum customer satisfaction.
• Build sustainable relationships and go the extra mile for customers.
• Perform other duties as assigned to support quality management.

Skills

Strong communication

Active listening

Empathy

Time management

English proficiency

Phone etiquette

Education

Diploma or higher in any field

Job description

TDCX is seeking a customer support professional in Kuala Lumpur. You will assist customers across channels, identify needs, and provide strategic solutions while ensuring clear resolution and follow-up. The role emphasizes strong communication in English and local language, with comprehensive medical, insurance, and development opportunities.

Join a global BPO leader with award-winning workspaces and flexible arrangements. Basic salary plus allowances and annual leaves are provided.