Customer Experience Specialist

Blue print properties sdn bhd; Seri Manjung; On-site; MYR 28,000 - 42,000; Full time

Job summary

Blue Print Properties Sdn Bhd in Seri Manjung, Perak, is seeking a dedicated Customer Service Representative to join our team. You will be the frontline, handling enquiries via phone and email, and ensuring client concerns are resolved promptly and professionally.

The role emphasizes empathy, clear communication, problem-solving, and teamwork. You will contribute to strong client relationships, uphold company values, and collaborate with colleagues to deliver outstanding service.

Qualifications

• Excellent written and verbal communication skills.
• Strong problem-solving abilities with a customer-centric approach.
• Reliable and punctual with good attendance.
• Ability to work independently and collaboratively in a team.

Responsibilities

• Respond to customer enquiries via phone, email and other channels in a timely and professional manner.
• Address customer concerns and complaints with empathy and seek solutions to ensure satisfaction.
• Follow up with clients to ensure issues are resolved and gather feedback.
• Represent the company professionally and uphold our values in customer interactions.
• Handle customer complaints regarding defects and related matters.

Skills

Excellent communication

Problem solving

Reliability

Team player

Job description

Blue Print Properties Sdn Bhd in Seri Manjung, Perak, is seeking a dedicated Customer Service Representative to join our team. You will be the frontline, handling enquiries via phone and email, and ensuring client concerns are resolved promptly and professionally.

The role emphasizes empathy, clear communication, problem-solving, and teamwork. You will contribute to strong client relationships, uphold company values, and collaborate with colleagues to deliver outstanding service.