Customer Experience Specialist

Public Mutual Berhad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Public Mutual Berhad in Kuala Lumpur is seeking a proactive Customer Service Officer to handle inquiries via telephone and walk-ins, and to provide prompt follow-up to resolve issues.

The role emphasizes accurate documentation, strong problem-solving and analytical skills, and adherence to company policies to ensure a positive customer experience. Fresh graduates are encouraged to apply, with training provided.

Qualifications

• Degree or diploma with at least 1 year in a call center or customer service environment.
• Fresh graduates are encouraged to apply.
• Strong problem-solving and analytical skills.
• Attention to detail and good documentation skills.
• Strong written and verbal communication and interpersonal skills.

Responsibilities

• Handle customer enquiries and requests via telephone and walk-in.
• Provide prompt and effective follow-up to resolve customer issues and enquiries.
• Manage enquiries, requests, and reporting efficiently in accordance with company policies and service standards.
• Ensure a positive customer experience.

Skills

Problem-solving

Analytical skills

Documentation

Communication

Education

Degree/Diploma

Job description

Public Mutual Berhad in Kuala Lumpur is seeking a proactive Customer Service Officer to handle inquiries via telephone and walk-ins, and to provide prompt follow-up to resolve issues.

The role emphasizes accurate documentation, strong problem-solving and analytical skills, and adherence to company policies to ensure a positive customer experience. Fresh graduates are encouraged to apply, with training provided.