Customer Experience Specialist

myNews; Petaling Jaya; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading retail company in Petaling Jaya seeks a Customer Service Representative to engage with customers through various channels. Candidates must hold a diploma and possess experience in retail operations. Responsibilities include responding to customer feedback promptly, maintaining communication, and compiling care reports. The ideal candidate will be proactive, empathetic, and maintain professionalism while managing customer interactions.

Qualifications

• Diploma in any field, preferably in Retailing or customer relations.
• Proven experience in retail operations and customer service.
• Fast response to customer feedback and inquiries.

Responsibilities

• Monitor customer feedback through social media and email.
• Maintain communication with customers and resolve feedback timely.
• Compile monthly customer care reports for management.

Skills

Customer service

Proactive communication

Feedback management

Education

Diploma in any field

Job description

A leading retail company in Petaling Jaya seeks a Customer Service Representative to engage with customers through various channels. Candidates must hold a diploma and possess experience in retail operations. Responsibilities include responding to customer feedback promptly, maintaining communication, and compiling care reports. The ideal candidate will be proactive, empathetic, and maintain professionalism while managing customer interactions.