Customer Experience Specialist

Agensi Pekerjaan Trust Recruit Sdn Bhd; Subang Jaya; On-site; MYR 27,900 - 39,060; Full time

Job summary

Agensi Pekerjaan Trust Recruit Sdn Bhd is seeking a dedicated Customer Service Representative to handle inbound inquiries via phone and email, providing accurate information on products, services and accounts. You will resolve issues with a focus on customer satisfaction, escalate complex cases when needed, and maintain precise interaction records while adhering to company policies and service standards.

Applicants should meet performance targets for quality and productivity as part of a

Responsibilities

• Handle inbound customer inquiries via phone and email in a professional and timely manner.
• Provide accurate information regarding products, services, and customer accounts.
• Resolve customer issues, complaints, and requests while ensuring high customer satisfaction.
• Escalate complex cases to the relevant department when necessary.
• Record and maintain accurate customer interaction details in the system.
• Follow company policies, procedures, and service standards.
• Meet individual and team performance targets, including quality and productivity metrics.

Job description

Agensi Pekerjaan Trust Recruit Sdn Bhd is seeking a dedicated Customer Service Representative to handle inbound inquiries via phone and email, providing accurate information on products, services and accounts. You will resolve issues with a focus on customer satisfaction, escalate complex cases when needed, and maintain precise interaction records while adhering to company policies and service standards.

Applicants should meet performance targets for quality and productivity as part of a