Customer Experience Specialist - Problem Solver

Talent Recruit; Kuala Selangor; On-site; MYR 26,784 - 44,640; Full time

Job summary

Talent Recruit in Ara Damansara is seeking a results-oriented Customer Service Associate to support our online delivery platform. You will handle inquiries, resolve issues, and ensure a smooth customer experience.

Responsibilities include investigating problems, negotiating fair solutions, collaborating with Billing, Legal, and Operations, and documenting every case in the CRM for future reference. The role requires patience and a proactive mindset.

Qualifications

• Minimum SPM and above.
• At least 1 year working experience as customer service
• High patience, emotional stability, and strong problem-solving skills.
• Basic knowledge of customer software (like Salesforce), spreadsheets, and billing tools

Responsibilities

• Handle Difficult Calls & Emails: Speak with unhappy customers, calm them down, and help them solve their issues.
• Investigate Problems: Look into customer accounts, payment records, and app data to find the root cause of the problem.
• Negotiate Fair Solutions: Decide when to give refunds, discounts, or special help based on company guidelines.
• Work with Other Teams: Partner with our Billing, Legal, and Operations teams to fix big issues.
• Improve Our Process: Spot recurring bugs or bad policies and suggest ways to fix them.
• Keep Good Notes: Write down clear details about every complaint and fix in our system(CRM).

Skills

Patience

CRM software

Problem solving

Education

SPM or above

Tools

Salesforce

Billing tools

Spreadsheets

Job description

Talent Recruit in Ara Damansara is seeking a results-oriented Customer Service Associate to support our online delivery platform. You will handle inquiries, resolve issues, and ensure a smooth customer experience.

Responsibilities include investigating problems, negotiating fair solutions, collaborating with Billing, Legal, and Operations, and documenting every case in the CRM for future reference. The role requires patience and a proactive mindset.