Client Experience & Resolution Specialist

Website Design; Johor; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Performance Bonus

Company Trip

Supportive working environment

Job summary

Website Design in Johor, Malaysia is looking for a Full-Time Client Service Representative. The candidate should have a minimum Diploma and experience in handling client communications. Responsibilities include guiding clients through website features and ensuring positive client experiences. Benefits include a performance bonus and company trips. This role requires strong communication skills and attention to detail.

Qualifications

• Experience in handling client communications and coordination is an added advantage.
• Able to communicate clearly and coordinate effectively with team members and stakeholders to ensure smooth workflow.
• Demonstrates patience and strong attention to detail to ensure accuracy and high-quality work in all tasks.

Responsibilities

• Guide clients through the website’s functions and ensure smooth usage.
• Assist clients in understanding how to implement and use website features.
• Provide clear instructions and technical guidance through calls, emails, or manuals.
• Manage proactive communication with clients throughout the issue resolution process.
• Share root-cause findings and action plans via email.
• Ensure a positive client experience by delivering prompt and helpful service.
• Monitor, manage, and resolve client complaints professionally.
• Coordinate with internal departments (R&D, Project Management, Sales) to address issues.
• Escalate complex problems and collaborate to ensure accurate resolutions.
• Collect, analyze, and document client feedback.
• Identify recurring problems and contribute insights for service or system improvements.

Skills

Customer Service

Education

Minimum Diploma in any discipline

Job description

Website Design in Johor, Malaysia is looking for a Full-Time Client Service Representative. The candidate should have a minimum Diploma and experience in handling client communications. Responsibilities include guiding clients through website features and ensuring positive client experiences. Benefits include a performance bonus and company trips. This role requires strong communication skills and attention to detail.