Customer Experience Specialist – Penang, Malaysia

CapitaLand; Malaysia; On-site; MYR 24,000 - 42,000; Full time

Benefits offered by this job

Flexible benefits with comprehensive medical coverage

Training and development opportunities

Subsidised rates at serviced residences

Wellness programmes

Job summary

A leading real estate group in Asia is seeking a Customer Service Officer to support customer requests and inquiries while ensuring quality service delivery. Responsibilities include handling inbound and outbound calls, addressing customer complaints, and coordinating with retailers for promotions. The role offers flexible benefits, comprehensive medical coverage, and opportunities for training and development. Candidates interested in making a positive impact through exceptional service are encouraged to apply.

Qualifications

• Ability to provide timely and accurate information.
• Experience in addressing customer complaints.
• Strong documentation skills for customer communication.

Responsibilities

• Support customer requests and inquiries.
• Handle inbound and outbound calls.
• Document details of customer communication.
• Coordinate with retailers for mall promotions.

Skills

Customer service skills

Communication skills

Problem-solving

Job description

A leading real estate group in Asia is seeking a Customer Service Officer to support customer requests and inquiries while ensuring quality service delivery. Responsibilities include handling inbound and outbound calls, addressing customer complaints, and coordinating with retailers for promotions. The role offers flexible benefits, comprehensive medical coverage, and opportunities for training and development. Candidates interested in making a positive impact through exceptional service are encouraged to apply.