Client Experience & Support Specialist

Rangka Raya Sdn Bhd; Puchong; On-site; MYR 33,000 - 61,000; Full time

Job summary

Rangka Raya Sdn Bhd is seeking a Customer Care Executive to join our team in Puchong Jaya, Selangor. This full-time role serves as the main contact for customers, handling inquiries across channels and ensuring accurate records.

The ideal candidate will have strong communication, organisational skills, and a proactive, customer-focused approach. Fluency in English and Malay is preferred, with a commitment to confidentiality and professional service.

Qualifications

• Customer service or admin support experience.
• Excellent written and verbal English and Malay.
• Strong organisation and time management abilities.
• Proficiency with email, word processing and spreadsheets.
• Customer-focused mindset with service excellence.
• Problem-solving and calmness under pressure.
• Ability to take on additional responsibilities as needed.

Responsibilities

• Handle customer enquiries via phone, email and in person.
• Maintain accurate customer records and databases.
• Coordinate with internal departments to resolve issues.
• Process customer requests, orders and documentation.
• Follow up with customers to ensure satisfaction.
• Prepare reports on feedback and interaction trends for management.
• Support administrative tasks and ensure smooth office operations.

Skills

Customer service

Communication skills

Organization

Multitasking

Malay & English

Tools

MS Office

Job description

Rangka Raya Sdn Bhd is seeking a Customer Care Executive to join our team in Puchong Jaya, Selangor. This full-time role serves as the main contact for customers, handling inquiries across channels and ensuring accurate records.

The ideal candidate will have strong communication, organisational skills, and a proactive, customer-focused approach. Fluency in English and Malay is preferred, with a commitment to confidentiality and professional service.