Customer Service Representative – Mandarin Speaking

TP; Johor; Sur place; MYR 40 000 - 54 000; Plein temps

Résumé du poste

TP is seeking a Customer Service Representative to assist customers with inquiries, provide accurate information, and ensure needs are addressed professionally and efficiently.

You will communicate with customers via phone, email, and chat, delivering proactive support while coordinating with internal teams to resolve issues and maintain high satisfaction. Onsite in Johor, rotating shifts may apply.

Qualifications

• Open to fresh graduates; relevant customer service experience is an advantage.
• Mandarin language proficiency at C1 level.
• English proficiency at B1 level.
• Excellent verbal, written, interpersonal, and communication skills.
• Good telephone etiquette and customer service skills.
• Able to multitask, organize, and prioritize tasks.
• Detail-oriented with good problem-solving skills.
• Willing to work onsite in Johor.
• Willing to work according to rotating shifts where required.

Responsabilités

• Communicate with customers via phone, email, and chat.
• Provide accurate and knowledgeable responses to enquiries related to products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve customer enquiries and meet customer needs.
• Perform accurate data entry and update customer information across various platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Connaissances

Mandarin (C1 level)

English (B1 level)

Communication skills

Telephone etiquette

Multitasking

Detail-oriented

Formation

Fresh graduates welcome

Description du poste

About the Company

We are looking for a customer-focused and proactive individual who enjoys communicating with people and solving customer concerns. You will play an important role in delivering a positive customer experience and building strong customer relationships.

About the Role

As a Customer Service Representative, you will be responsible for assisting customers with their enquiries, providing accurate information, and ensuring their needs are addressed professionally and efficiently.

Key Responsibilities

• Communicate with customers via phone, email, and chat.
• Provide accurate and knowledgeable responses to enquiries related to products, pricing, and availability.
• Understand customer needs and provide appropriate solutions.
• Coordinate with internal departments to resolve customer enquiries and meet customer needs.
• Perform accurate data entry and update customer information across various platforms.
• Maintain a high standard of customer service and professionalism.
• Follow company procedures and service guidelines.

Requirements

• Open to fresh graduates; relevant customer service experience is an advantage.
• Fluent in Mandarin (C1 level).
• Basic English (B1 level).
• Excellent verbal, written, interpersonal, and communication skills.
• Good telephone etiquette and customer service skills.
• Ability to multitask, organize, and prioritize tasks effectively.
• Detail-oriented with good problem-solving skills.
• Willing to work onsite in Johor.
• Willing to work according to the assigned working schedule, including rotational shifts where required.