Customer Experience & Operations Specialist

Linde plc; Subang Jaya; On-site; MYR 45,000 - 74,000; Full time

Job summary

Linde Malaysia Sdn Bhd. is seeking a Customer Relations Executive in Sunway, Selangor. You will support customer administration, billing, documentation management, and order-to-cash processes while delivering accurate, timely service in a fast-paced environment.

You will collaborate with Operations, Production, and Shared Service teams to ensure a seamless customer experience, resolve inquiries and complaints, and contribute to process improvements that boost efficiency and customer satisfaction.

Qualifications

• At least 2 years of experience in administration, operations, sales support, or related role.
• Knowledge of Order-to-Cash (OTC) processes is a plus.
• Strong attention to detail, problem-solving and organizational skills.
• Ability to work under pressure and meet tight deadlines.

Responsibilities

• Support customer administration activities including billing, documentation management, cylinder asset management, and customer query resolution.
• Collaborate with Operations, Production, Distribution and Shared Services to enable seamless order-to-cash processes.
• Coordinate with internal stakeholders to resolve customer concerns and ensure compliance with requirements.
• Monitor processes, identify improvements and contribute to initiatives that raise service quality and efficiency.
• Assist with reporting and ad hoc projects to support business objectives.

Skills

Customer service

OTC knowledge

Administrative

Cross-functional

Tools

CRM software

Job description

Linde Malaysia Sdn Bhd. is seeking a Customer Relations Executive in Sunway, Selangor. You will support customer administration, billing, documentation management, and order-to-cash processes while delivering accurate, timely service in a fast-paced environment.

You will collaborate with Operations, Production, and Shared Service teams to ensure a seamless customer experience, resolve inquiries and complaints, and contribute to process improvements that boost efficiency and customer satisfaction.