Customer Relations Assistant (contract)

Linde; Shah Alam; On-site; MYR 36,000 - 47,000; Full time

Job summary

Linde Malaysia Sdn Bhd. is seeking a Customer Relations Assistant to join our Sunway, Selangor team on a fixed-term/ LTC contract. You will assist with billing, documentation, asset management, and handling customer queries to ensure accurate, timely service.

Work with Operations, Production, and Distribution to support an end-to-end order-to-cash process and deliver excellent customer experience while upholding process standards and continuous improvement initiatives.

Qualifications

• 2+ years of experience in administration, operations, commercial, sales support, or a related role.
• Good understanding of business processes; OTC knowledge is advantageous.
• Ability to work under pressure and deliver accurate results within tight deadlines.
• Strong attention to detail, problem-solving, and organizational skills.
• Continuous improvement mindset with the ability to implement process enhancements.

Responsibilities

• Support customer administration activities, including billing, documentation management, cylinder asset management, and customer query and complaint resolution.
• Collaborate with cross-functional teams to support order-to-cash processes and deliver a strong customer experience.
• Manage customer inquiries, resolve issues, and maintain accurate documentation with timely resolution.
• Monitor administration processes, identify improvements, analyze trends and root causes, and contribute to service quality and efficiency.
• Support reporting and ad hoc projects and participate in cross-functional discussions to drive improvements.

Skills

Customer administration

Billing knowledge

Documentation management

Customer service

Job description

Linde Malaysia Sdn Bhd. | Business Area: Sales & Marketing Customer Relations Assistant (contract) Sunway, Selangor, Malaysia | Workplace Type: On-Site | Job Type: Fixed / Limited term contract / LTC / Associate | Reference Code: req34138

It's about Being What's next. What's in it for you?

Join a supportive team where you can develop your customer service, communication, and problem-solving skills. Gain exposure to cross-functional operations, work with diverse stakeholders, and build a rewarding career while making a meaningful contribution to the business.

At Linde, you’ll be part of a workplace that genuinely puts people first. We offer a wide range of benefits designed to help you feel supported, valued, and empowered—both professionally and personally. You’ll join teams that collaborate closely, celebrate each other’s successes, and create a strong sense of community. These benefits and our inclusive culture reflect Linde’s ongoing commitment to providing a positive, fulfilling employee experience—where you can grow, thrive, and bring your best every day.

Making an impact. What will you do?

• In this role, you will be responsible for supporting customer administration activities, including billing, documentation management, cylinder asset management, and customer query and complaint resolution. You will ensure all activities are completed accurately, efficiently, and in accordance with established processes and service level agreements
• Furthermore, you will work closely with cross-functional teams, including Operations, Production, Distribution, and shared service teams, to support a seamless order-to-cash process and deliver an excellent customer experience
• Managing customer enquiries, resolving issues, and maintaining accurate documentation is part of your role. You will proactively coordinate with internal stakeholders to ensure timely resolution of customer concerns and compliance with operational requirements
• Additionally, you will monitor administration processes, identify improvement opportunities, analyse trends and root causes, and contribute to initiatives that enhance service quality and operational efficiency
• You will also support reporting and ad hoc projects, participate in cross-functional discussions, and help drive continuous improvement to meet business objectives and customer expectation

Winning in your role. Do you have what it takes?

• At least 2 years of experience in administration, operations, commercial, sales support, or a related role
• Good understanding of business processes, with knowledge of the Order-to-Cash (OTC) process being an advantage
• Ability to work under pressure and deliver accurate results within tight deadlines
• Strong attention to detail, problem-solving, and organizational skills
• A continuous improvement mindset with the ability to identify and implement process enhancements

Why you will love working for us!

Linde is a leading global industrial gases and engineering company with 2025 sales of $34 billion. We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain, decarbonize and protect our planet. Linde serves a variety of end markets such as chemicals & energy, food & beverage, electronics, healthcare, manufacturing, metals and mining. Linde’s industrial gases and technologies are used in countless applications, enabling space exploration and launch technologies, delivering ultra-high-purity and specialty gases for semiconductor manufacturing, providing life-saving medical oxygen and enabling clean hydrogen production and carbon capture to reduce greenhouse gas emissions. Linde also delivers state-of-the-art gas processing solutions to support customer growth, efficiency improvements and emissions reductions.

At Linde, the sky is not the limit. If you’re looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde your opportunities are limitless. Be Linde. Be Limitless.

For More Information About Our Company Visit Www.linde.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, pregnancy, sexual orientation, gender identity or expression, or any other reason prohibited by applicable law.

Linde acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.

Making our world more productive