Customer Experience Lead - In-Store & Cashier

Watsons Malaysia; Selangor; On-site; MYR 22,000 - 33,000; Full time

Job summary

A leading pharmacy retail chain in Malaysia is seeking a dedicated individual to provide friendly and professional customer service while maintaining shop operations. Responsibilities include managing stock levels and acting as a cashier. Candidates should possess a minimum PMR/PT3/SKM and be fluent in Bahasa Melayu and English. Experience in the retail pharmacy industry is a plus. This role requires adaptability to work shifts, weekends, and holidays.

Qualifications

• Minimum PMR/PT3/SKM required.
• Fluent in Bahasa Melayu and English.
• Pleasant personality with strong communication skills.
• Good interpersonal & follow-up skills, adaptable and result-oriented.
• Outgoing personality with high energy level.
• Malaysian citizen.
• Able to work shifts, weekends, and public holidays.
• Experience in health/retail pharmacy industry is an advantage.

Responsibilities

• Instil a high standard of friendly, professional customer service.
• Organize and operate the shop efficiently.
• Maintain sufficient stock levels at all times.
• Act as a cashier and promote Watsons VIP Member Card expertise.

Skills

Customer service

Communication skills

Interpersonal skills

Adaptability

Result-oriented

Outgoing personality

Education

PMR/PT3/SKM

Job description

A leading pharmacy retail chain in Malaysia is seeking a dedicated individual to provide friendly and professional customer service while maintaining shop operations. Responsibilities include managing stock levels and acting as a cashier. Candidates should possess a minimum PMR/PT3/SKM and be fluent in Bahasa Melayu and English. Experience in the retail pharmacy industry is a plus. This role requires adaptability to work shifts, weekends, and holidays.