Protege - Customer Service Assistant

Private Advertiser; West Coast Division; On-site; MYR 30,000 - 46,000; Full time

Job summary

Private Advertiser in Malaysia is seeking an entry-level Customer Service and Handover Coordinator to support purchasers throughout the handover process and defect resolution.

You will coordinate handover appointments, document handovers, log defects, and liaise with Technical/Site teams to follow up and update buyers. Fresh graduates are welcome; basic MS Office skills and strong communication are essential.

Qualifications

• Bachelor’s degree in any relevant field.
• Fresh graduates are welcome to apply.
• Strong communication and interpersonal skills.
• Customer-focused with good follow-up abilities.

Responsibilities

• Be the friendly point of contact for purchasers and assist with enquiries.
• Coordinate and assist with key handover appointments and documentation.
• Guide purchasers through the handover process and ensure a smooth experience.
• Receive and record defect complaints and coordinate with the Technical/Site team for follow-up.
• Monitor defect rectification progress and keep purchasers updated.
• Maintain records of purchaser, handover and defect matters.
• Work closely with Sales, Technical, Site and other teams to resolve concerns.
• Support the Customer Service team in daily activities and other tasks.

Skills

Customer service

Interpersonal skills

Communication

Follow-up skills

Organizational skills

Education

Bachelor’s Degree

Tools

Microsoft Office

Job description

Start your career in Property Development and gain hands-on experience in customer service, property handover and defect management!

What You’ll Do

Be the friendly point of contact for our purchasers and assist with their enquiries.

Coordinate and assist with key handover appointments and documentation.

Guide purchasers through the handover process and ensure a smooth experience.

Receive and record defect complaints and coordinate with the Technical/Site team for follow-up.

Monitor defect rectification progress and keep purchasers updated.

Maintain accurate records of purchaser, handover and defect matters.

Work closely with Sales, Technical, Site and other teams to resolve customer concerns.

Support the Customer Service team in daily activities and other assigned tasks.

What We’re Looking For

Malaysian citizen with a Bachelor’s Degree in any relevant field.

Fresh graduates are welcome to apply.

Friendly, confident and comfortable communicating with people.

Customer-focused with good interpersonal and follow-up skills.

Organised, responsible and willing to learn.

Basic knowledge of Microsoft Office.