EXECUTIVE, CUSTOMER RELATIONS

S P Setia Berhad; Shah Alam; On-site; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Medical allowance

Loans

Dental

Gym access

Parking

Staff purchase discount

Long term incentive

Job summary

S P Setia Berhad is seeking a Customer Service/Relations professional based in Setia Alam to handle enquiries, feedback and complaints in line with company standards.

You will coordinate with internal teams to investigate and resolve issues, maintain strong customer relationships, and support service programmes across the customer journey. The role requires 1–3 years in a related field and proficiency in MS Office and IFCA.

Qualifications

• 1–3 years in Customer Service or Customer Relations or related role.
• Diploma/Advanced Diploma/Bachelor’s degree in Business Studies, Public Relations, Customer Service, Estate Management, or related field.
• Good problem-solving and analytical skills with a customer-focused mindset.
• Ability to work independently and as part of a team.

Responsibilities

• Attend to customer enquiries, feedback and complaints promptly and professionally.
• Coordinate with internal teams to investigate, resolve, and follow up on concerns.
• Build and maintain positive relationships with customers, authorities and external parties.
• Support customer relations programmes and activities for a positive journey.
• Prepare and submit regular reports on feedback, complaints and progress to management.
• Maintain accurate records of customer interactions and resolutions.

Skills

Customer Service

Problem Solving

Analytical Skills

Teamwork

Communication

Education

Bachelor’s / Diploma in related field

Public Relations / Business Studies background

Tools

Microsoft Office

IFCA

Job description

To attend to customer enquiries, feedback, and complaints promptly and professionally in accordance with company service standards.

To coordinate with internal teams and relevant stakeholders to investigate, resolve, and follow up on customer concerns and defect rectification matters.

To build and maintain positive relationships with customers, local authorities, and external parties to enhance customer satisfaction and loyalty.

To support customer relations programmes and activities, ensuring a positive customer experience throughout the customer journey.

To prepare and submit regular reports on customer feedback, complaints, and defect rectification progress to management.

To maintain accurate records and documentation of customer interactions, cases, and resolutions.

To ensure compliance with company policies, quality standards, and established procedures.

To perform administrative duties, including data entry, filing, correspondence, and updating customer information in relevant systems.

To support continuous improvement initiatives by providing feedback and recommendations to enhance customer service quality.

To undertake any other duties and responsibilities as assigned by Management from time to time.

Requirements

Diploma, Advanced Diploma, or Bachelor's Degree in Business Studies, Public Relations, Customer Service, Estate Management, or a related field.

Minimum 1 to 3 years of working experience in Customer Service, Customer Relations, or a similar role, preferably within the property development industry.

Good problem-solving and analytical skills with a customer-focused mindset.

Ability to work independently and collaboratively in a team environment.

Basic knowledge of building defects, defect rectification processes, or estate management practices is an added advantage.

Proficient in Microsoft Office applications; experience with IFCA or related systems is preferred.

Work location: Setia Alam

S P Setia has established a strong brand presence in Malaysia as well as overseas, a brand synonymous with quality, reliability and value creation. S P Setia is also at the forefront of branding in the property industry in Malaysia, being the pioneer in coining the renowned LiveLearnWorkPlay concept which is trademarked by the company as well as ECO philosophy in all S P Setia’s developments, making it a highly regarded brand in the industry. Our quality products as well as our sensitivity to our customers' needs and aspirations have also contributed to S P Setia's sterling reputation as a property developer.

A multiple award-winning public listed company, S P Setia ceaselessly strive to produce innovative and quality products not only for Malaysians, but International communities as well. Our well-received products range from Townships to Eco Homes, Luxury Homes, High Rise Residences, Retail & Commercial and Integrated Developments.

S P Setia has established a strong brand presence in Malaysia as well as overseas, a brand synonymous with quality, reliability and value creation. S P Setia is also at the forefront of branding in the property industry in Malaysia, being the pioneer in coining the renowned LiveLearnWorkPlay concept which is trademarked by the company as well as ECO philosophy in all S P Setia’s developments, making it a highly regarded brand in the industry. Our quality products as well as our sensitivity to our customers' needs and aspirations have also contributed to S P Setia's sterling reputation as a property developer.

A multiple award-winning public listed company, S P Setia ceaselessly strive to produce innovative and quality products not only for Malaysians, but International communities as well. Our well-received products range from Townships to Eco Homes, Luxury Homes, High Rise Residences, Retail & Commercial and Integrated Developments.

Perks and benefits

• Medical Miscellaneous allowance Loans Dental Sports (e.g. Gym) Parking Staff Purchase Discount & Long Term Incentive Sche