Customer Care & Operations Specialist — 2pm–11pm Shift

Kuehne + Nagel (SGMY); Batu Kawan; On-site; MYR 42,000 - 64,000; Full time

Job summary

Kuehne + Nagel (SGMY) is seeking a Customer Care & Operations Specialist in Malaysia to manage order entry, coordinate with internal teams, track shipments, and ensure on-time delivery. The role combines customer service with logistics support and sales assistance.

The ideal candidate will have a diploma, strong communication skills in English and Malay, and the ability to handle multiple tasks while working 2pm–11pm shifts. Proficiency in Microsoft Office is expected.

Qualifications

• Diploma or equivalent.
• Strong communication and interpersonal skills.
• Able to communicate in English and Malay.
• Ability to handle multiple tasks and manage priorities.
• Proficient in Microsoft Office.
• Problem-solving and conflict resolution skills.

Responsibilities

• Manage order entry and processing to ensure the smooth operation.
• Coordinate with internal teams to ensure timely and accurate delivery of services.
• Track shipments and provide updates to customers.
• Ensure that customer orders meet delivery deadlines, service quality, and regulatory standards.
• Resolve customer complaints or issues in a timely manner, escalating to management as needed.
• Ensure that customers are kept informed about the status of their orders or shipments.
• Maintain accurate records of customer interactions, sales activities, and service issues.
• Prepare reports on customer feedback, sales performance, and potential areas for improvement.
• Assist in tracking KPIs to measure customer service success.
• Work closely with other departments (logistics, finance, and operations) to ensure smooth customer experience

Skills

Communication

Interpersonal skills

Multitasking

Prioritization

Education

Diploma or equivalent

Tools

Microsoft Office

Job description

Kuehne + Nagel (SGMY) is seeking a Customer Care & Operations Specialist in Malaysia to manage order entry, coordinate with internal teams, track shipments, and ensure on-time delivery. The role combines customer service with logistics support and sales assistance.

The ideal candidate will have a diploma, strong communication skills in English and Malay, and the ability to handle multiple tasks while working 2pm–11pm shifts. Proficiency in Microsoft Office is expected.