Multilingual Customer Onboarding Specialist

AIA Malaysia; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading insurance firm in Kuala Lumpur is looking for a customer service representative. The role includes introducing products, reinforcing benefits, and exceeding service targets. Candidates should have a degree and 1–2 years of experience, with strong communication skills and integrity. Proficiency in English, Bahasa Malaysia, and/or Mandarin is preferred as the role involves engaging with a diverse customer base. The company encourages multilingual candidates to apply.

Qualifications

• 1–2 years of experience in customer service or related field.
• Passion for customer care and excellence.
• Proficiency in English, Bahasa Malaysia, and/or Mandarin is an advantage.

Responsibilities

• Introduce AIA products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Attend to customer inquiries and complaints promptly.

Skills

Customer care

Complaint handling

Communication skills

Decision-making

Analytical skills

Team player

Education

Degree in a related field

Job description

A leading insurance firm in Kuala Lumpur is looking for a customer service representative. The role includes introducing products, reinforcing benefits, and exceeding service targets. Candidates should have a degree and 1–2 years of experience, with strong communication skills and integrity. Proficiency in English, Bahasa Malaysia, and/or Mandarin is preferred as the role involves engaging with a diverse customer base. The company encourages multilingual candidates to apply.