Contact Centre Executive: World-Class Customer Service

Prudential Hong Kong Limited; Kuala Lumpur; On-site; MYR 27,900 - 39,060; Full time

Job summary

A leading insurance company in Kuala Lumpur is looking for a customer service representative to provide high-quality telephone service to clients. Responsibilities include managing customer expectations, delivering excellent service, and resolving issues. Applicants should have at least a diploma and preferably a year of call center experience. Proficiency in English is essential, and knowledge of Mandarin or Chinese dialects is advantageous. Training will be provided, and candidates with a strong customer focus are encouraged to apply.

Qualifications

• At least Diploma or Degree in any field from a recognized college or university.
• Preferably 1 year of experience in a call center or customer service role.
• Good command of spoken and written English, knowledge of Mandarin or Chinese dialects is a plus.

Responsibilities

• Deliver world-class customer service via telephone.
• Provide polite, professional, and accurate responses.
• Liaise with appropriate departments to resolve customer issues.

Skills

Customer service skills

Communication skills

Empathy

Problem-solving

Education

Diploma or Degree in any field

Job description

A leading insurance company in Kuala Lumpur is looking for a customer service representative to provide high-quality telephone service to clients. Responsibilities include managing customer expectations, delivering excellent service, and resolving issues. Applicants should have at least a diploma and preferably a year of call center experience. Proficiency in English is essential, and knowledge of Mandarin or Chinese dialects is advantageous. Training will be provided, and candidates with a strong customer focus are encouraged to apply.