Voice Customer Service Process Executive - Insurance

Cognizant; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

Cognizant Malaysia is seeking a Process Executive to deliver best-in-class customer service by resolving queries effectively in both benefit enquiry and pre-claim stages. You will handle inquiries via phone and email, support floor operations, and coach junior executives in a high-volume environment.

The role requires 1–5 years of customer service experience in insurance or financial services, good knowledge of healthcare products, strong communication and Cantonese proficiency, and a high level

Qualifications

• Customer service experience in insurance or financial industry.
• Good knowledge of Healthcare and medical insurance product.
• Good communication skills and professional telephone manner.
• Strong sense of responsibility with high level of integrity and trust.

Responsibilities

• Handle enquiries via phone and email.
• Handle complex customer enquiries and escalations.
• Support supervisors in floor operations.
• Coach, support and guide junior executives.
• Monitor service quality and identify process improvements.
• Handle high complexity and complaint cases.

Job description

Cognizant Malaysia is seeking a Process Executive to deliver best-in-class customer service by resolving queries effectively in both benefit enquiry and pre-claim stages. You will handle inquiries via phone and email, support floor operations, and coach junior executives in a high-volume environment.

The role requires 1–5 years of customer service experience in insurance or financial services, good knowledge of healthcare products, strong communication and Cantonese proficiency, and a high level